We are wondering if there is any issue when it does the client_email cleanup process (line 144 //Clean up Clients Array So no duplicate client titles happen) . We are most definitely not putting a duplicate of the email address. It seems to occur also when we create a second or third design for the same client.
Oh and I should add the email address appears in the field twice without any spaces or commas to separate them.
ie: [email protected]@emailaddress.com so the client_email cleanup process likely wouldn’t fix this problem.
Sorry, forgot this bit:
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Versions
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DAS Plugin version: 4.1.3
WordPress version: WP 4.4.3
Installed plugins: Gravity Forms by rocketgenius version 1.9.16, Advanced Custom Fields: Repeater Field by Elliot Condon version 1.1.1, Advanced Custom Fields Pro by elliot condon version 5.3.5, Advanced Custom Fields by Elliot Condon version 4.4.5, Akismet by Automattic version 3.1.7, iThemes Security by iThemes version 5.3.3, Custom Post Templates by Simon Wheatley version 1.5, Design Approval System by SlickRemix version 4.1.3, Estimate Popup Form by Nadia Kerr version 0.1, Flexo Archives by Heath Harrelson version 2.1.5, Limit Login Attempts by Johan Eenfeldt version 1.7.1, MailChimp Forms by MailMunch by MailMunch version 2.1.4, MainWP Child by MainWP version 3.1.1, MCE Table Buttons by Jake Goldman, 10up, Oomph version 3.2, Redirection by John Godley version 2.4.3, Regenerate Thumbnails by Alex Mills (Viper007Bond) version 2.2.6, Share and Follow by Andy Killen version 1.60.4, Wordfence Security by Wordfence version 6.0.24, WordPress Importer by wordpressdotorg version 0.6.1, Yoast SEO by Team Yoast version 3.1
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Server Environment
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PHP Version: 5.4.45
Server Software: LiteSpeed
WP Max Upload Size: 64 MB
WP Debug Mode: No
Magic Quotes: Off
Try upgrading your das plugin to version 4.1.7 and see if the problem persists.
Spencer
Ok. We will try upgrading when we get a chance. We did customize some of the plugin a little for our requirements so would have to be sure to push those customizations through to the upgrade too.
We have now updated to the latest version (4.1.7) and will see how we go. Fingers crossed it doesnt happen anymore as it throws DAS Clients to our homepage because the login fails. :-S
Does everything seem to be working ok now?
So far so good. Three weeks since the upgrade and the problem hasn’t occurred yet, so hopefully it has fixed itself with the upgrade. Thank you for following up. 🙂
No problem! Glad we could help! Thanks for using DAS!
Unfortunately this problem has come up again only just today and this is on the latest version (4.1.7) as mentioned that we upgraded to over a month ago now.
We hadn’t seen the problem for all this time until again today where a client had trouble logging in to view their designs for approval and when we logged in (as the admin) to check the settings on the project it had the email address under the ‘Email address of Company of Client for this project is for.’ twice in the field.
The client had originally been able to login to view their project but then when we created a second version from the initial project they then couldn’t login the next time. Oddly it doesnt seem to happen every time so something in particular is triggering some times and not others for this duplicate of email address to end up in this field.
