Bug – Email body is empty

  • pierremichaux

    (@pierremichaux)


    1 year, 1 month ago

    Good morning,
    On Friday, we detected issues with all our emails sent from the website are FAILED.
    After troubleshooting, it comes probably between your plugin and Woocommerce.
    Only when your plugin is deactivated, my emails are again in status SUCCESS….otherwise they all fail.
    The error message is : EMPTY BODY TEXT

    Are you aware of this bug? I need to solve this or to check if another plugin is possible.
    I am using yours since years and on other websites, without issues before
    Thank you,
    Pierre

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • angelagrey

    (@angelagrey)

    1 year, 1 month ago

    Hi,

    Thank you for reaching out to us.

    It could be possible that a theme or plugin conflict is causing this behavior. In this case, we would recommend testing by taking the following steps: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    If you don’t want to perform these tests on the live site, I would recommend reaching out to your web host to see if they offer a staging site as part of your hosting package. If not, then I’d recommend using the WP Staging plugin to duplicate the site.

    Let us know how this goes!

    Best regards.

Viewing 1 replies (of 1 total)

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