Hello @gianniscfa,
Thank you for contacting WP Travel Engine team!
Third-party plugin conflict can be one of the leading causes of the uncertain behavior of your site. So, please verify the issue by deactivating all the third-party plugins except WP Travel Engine plugin and hard reload ( Ctrl+ Shift + R ) your site by clearing the cache.
Also, sometimes the issue has been raised from the cache plugin. If you have any cache plugins activated, I recommend deactivating them to see if it resolves the issue.
If the issue still persists, please let me know, and I will be back.
Thank you!
i did all of that none of this helped out.
so its something with your plugin, please check it out.
Hello @gianniscfa,
I have responded to you via our official support forum, kindly check it out.
Thank you!
On you official support forum you said exactly what you told me here & on Facebook, i answer to both that no one this helped.
I am very sure is not a conflict between pluginsbecause i disabled one by one.
Something is off with your plugin
I checked error.log & debug.log dont smells bad there
so?
Hello @gianniscfa,
During my examination of the problem on your website, I noticed that there is still a cache within the WP Travel Engine plugin folder, as shown in this screenshot: https://prnt.sc/NNTPW8pfAyyL. Consequently, a server caching problem may cause the issue. I suggest that you contact your server hosting provider and request them to clear the server cache.
If the issue persists even after trying the above method, please don’t hesitate to reach out to our support forum at https://wptravelengine.com/support-ticket/. Our team will be more than happy to assist you in further troubleshooting the issue.
Thank you!
Could you please recheck it?
I think they fixed the js error on console but i cannot open gallery even now.
Hello @gianniscfa,
The cache is not properly removed, and an error is still showing in your console. Please check this – https://prnt.sc/RiK113XbxGdp
If you visit your site and add ?nocache at the end of the URL, it loads the site without the cache. Here’s the screenshot – https://prnt.sc/RIE283baB8jg
As shown in the above screenshot without cache, the error related to our plugin is gone, but there is still an error related to jQuery. We see that you are using WP Rocket plugin on your site. The configuration in the plugin might be causing the issue. If you are delaying the script, please make sure to exclude jquery.min.js there.
We hope this helps. Let us know if the issue is not resolved.
Thank you.
Hello @gianniscfa,
Due to inactivity on this topic, we are closing this.
If you have any questions or face any issues, please feel free to start a new topic.
Thank you!
When I activate the photo gallery, there is a display issue on the trip page. The gallery takes up the entire width of the page, causing the photos to repeat, and the booking block moves down. How can I resolve this issue
Hello @drhag,
Thank you for reaching out to us regarding the issue with the photo gallery on the trip page. To assist you further, we’ll need a bit more information. Could you please provide us with a specific screenshot or screen recording of the problem you are encountering? This will help us better understand the issue and provide you with a more accurate solution.
Additionally, it would be helpful if you could share the URL of your website so that we can take a closer look at the problem in its context. Once we have this information, we will do our best to resolve the issue for you.
Looking forward to your response.
Thank you!
