BUG in v2.6.3

  • Resolved cloudchan

    (@cloudchan)


    1 year, 2 months ago

    Dear Support,

    After upgrading, Import Export WordPress Users and WooCommerce Customers v2.6.3 has the following error message sent to me via email. And then the WordPress cannot work until I have disabled v2.6.3 or restored back to v2.6.2.

    WordPress v6.7.2
    Current Theme：Envo Marketplace Child v1.1.2.1644275621
    Current Plugin：Import Export WordPress Users and WooCommerce Customers v2.6.3
    PHP v7.4.33

    Errors in Detail
    ==================
    File /home/shop/public_html/wp-content/plugins/users-customers-import-export-for-wp-woocommerce/users-customers-import-export-for-wp-woocommerce.php in Line 298 has happened eror (Error Type: E_ERROR)。Error Message: Uncaught Error: Call to undefined method Wt_Import_Export_For_Woo_Basic_Common_Helper::wt_unserialize_safe() in /home/shop/public_html/wp-content/plugins/users-customers-import-export-for-wp-woocommerce/users-customers-import-export-for-wp-woocommerce.php:298
    Stack trace:
    #0 /home/shop/public_html/wp-content/plugins/users-customers-import-export-for-wp-woocommerce/users-customers-import-export-for-wp-woocommerce.php(332): wt_user_imp_exp_basic_migrate_serialized_data_to_json()
    #1 /home/shop/public_html/wp-includes/class-wp-hook.php(324): wt_user_imp_exp_basic_check_and_convert_to_json()
    #2 /home/shop/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #3 /home/shop/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #4 /home/shop/public_html/wp-admin/admin.php(175): do_action()
    #5 /home/shop/public_html/wp-admin/update-core.php(10): require_once(‘/home/shop/pub…’)
    #6 {main}
     thrown

    Best Regards. Cloud Chan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year, 2 months ago

    Hi @cloudchan,

    Thank you for reaching out to us and reporting this issue.

    We appreciate you bringing this to our attention. Our team is currently investigating the error you’re experiencing with version 2.6.3 of the Import Export WordPress Users and WooCommerce Customers plugin. We will provide you with an update as soon as we have more information or a resolution.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    1 year, 2 months ago

    Hi @cloudchan ,

    We have identified that this error can occur when the Product Import Export for WooCommerce plugin is also active alongside the Import Export WordPress Users and WooCommerce Customers plugin.

    Could you please check if the Product Import Export for WooCommerce plugin is currently active on your site?

    If so, kindly update it to the latest version and check whether the issue persists after that. We’ve implemented a fix that may resolve this conflict.

    Let us know how it goes — we’re here to help further if needed!

    Thread Starter cloudchan

    (@cloudchan)

    1 year, 2 months ago

    Hi WebToffee Support (@webtoffeesupport),

    After upgrading, it is working great !!

    Thanks !

    Best Regards. Cloud Chan

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘BUG in v2.6.3’ is closed to new replies.