Bug on 9.1

  • Resolved nimonogi

    (@nimonogi)


    3 years, 11 months ago

    Since I update to 9.1, once I click “Download new reviews” button, I am getting a message that i am on a local server and I can only download the reviews via email. This is not correct.
    I was using your plugin for several months without a problem and this bug appeared once I updated to 9.1.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Lídia from Trustindex

    (@liditrudex)

    3 years, 11 months ago

    Hi @nimonogi !

    Please send us your Troubleshooting tab!
    We need to see the problem!

    Feel free to write us, if you need further assistance,
    Lídia
    Trustindex

    Plugin Support Adam from Trustindex

    (@adam140299)

    3 years, 11 months ago

    Hello @nimonogi!

    It is not a bug in the new version. From now, if you use localhost environment with your WordPress, then you will get a notification like that, and as it says, your reviews will be downloaded, but you can access them in an email, because of you use localhost.

    Feel free to write us, if you need more assistance,
    Adam
    Trustindex

    Thread Starter nimonogi

    (@nimonogi)

    3 years, 11 months ago

    it’s a bug as we are not on localhost. Our website is live.

    https://pastebin.com/fjGDB6Nf

    • This reply was modified 3 years, 11 months ago by nimonogi.
    Plugin Support Adam from Trustindex

    (@adam140299)

    3 years, 11 months ago

    @nimonogi, sorry for misunderstanding, we are investigating your problem, please give us some patience. Until the solution, you can use it as localhost, if we found the cause of this, we will let you know, thanks for your rows.

    Adam,
    Trustindex

    Thread Starter nimonogi

    (@nimonogi)

    3 years, 11 months ago

    Anything yet? Problem still persist even on latest updates. We are under cloudflare if that is causing the problem but we always were and your plugin was working fine.

Viewing 5 replies - 1 through 5 (of 5 total)

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