• Resolved bethdc

    (@bethdc)


    Hi there,

    I’ve created a test page and i’m having trouble adding items to my cart. Particularly on the first try. If you go to my test page and go to add my test item, the modal pops up asking you to select your time of pickup. Once you have selected a time of pickup, instead of the modal moving onto the chosen item to add to cart, the modal closes and everything is no longer clickable. If you refresh the page, only then can you select an item and add it to your cart properly. This is happening on Chrome, Firefox, and edge for me. If I clear my browser cache, the process repeats itself. I am unsure what is happening and how to continue.

    The bug also seems to be inconsistent for me. Sometimes when the modal closes after selecting a time, the faded black background stays and again nothing is clickable. I’ve heard making sure your plugin is up to date can solve this issue. I can confirm my plugin is up to date. I’ve also heard this modal issue can be solved over all by changing the page template to ‘full-width’. This also did not solve my issue.

    I’ve referenced both of these articles from your support site that are sort of relatable, but neither worked.

    https://ww.wp.xz.cn/support/topic/add-to-cart-pop-or-modal-not-working/
    &
    https://ww.wp.xz.cn/support/topic/the-black-background-issue/

    Thanks so much and appreciate the help.
    Beth

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Kshirod Patel

    (@kshirod-patel)

    Hello,

    In that case can you please try to switch to any other theme and check whether the issue is still there or not.

    Thread Starter bethdc

    (@bethdc)

    Hi there,

    I have tried 4 different themes. Understrap, 2017, 2019, and 2020 and unfortunately its still not working.

    • This reply was modified 6 years, 3 months ago by bethdc.
    Thread Starter bethdc

    (@bethdc)

    Also worth noting besides Restropress, I only have two other plugins activated.. Bootstrap Blocks and classic editor, both of which I’ve tried turning off and on while testing.

    Plugin Contributor Kshirod Patel

    (@kshirod-patel)

    Hello,

    In that case you can contact us at [email protected] and let us know about the issue in details.

    Plugin Contributor Kshirod Patel

    (@kshirod-patel)

    Hello,

    Let us know if you are still looking for any help on this otherwise we are closing this topic.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Bug on first try when adding to cart’ is closed to new replies.