Bug on menu

  • Resolved Oaz

    (@oaz)


    1 year, 4 months ago

    Hello,

    with elementor’s december update (previous to last), I met a problem with submenus made with Elementor : the icon to open the submenu disappears. This is a conflict with Ivory (desactivated it, and the icon appears again).
    No error message in debug mode though. Any idea how I can fix this ?

    thanks

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    1 year, 4 months ago

    I’m sorry to hear about the problem you are having.

    I visited your shared website and the submenu is working fine on it.

    Is the issue resolved now?

    If not then could you please reproduce the issue and temporarily deactivate the W3 Total Cache that you are using on your website so that I can troubleshoot it?

    Best regards,

    Thread Starter Oaz

    (@oaz)

    1 year, 4 months ago

    Hello again,

    I responded directly by email, but maybe you do not get those.
    I was saing Ivory is desactivated for now, that’s why you do not see the bug. Shall I activate it again so you can check what’s up ?

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    1 year, 4 months ago

    Yes, I didn’t get that reply.

    Please reactivate it tomorrow so I can troubleshoot it.

    Thread Starter Oaz

    (@oaz)

    1 year, 4 months ago

    All right, I am in France, what is your time zone ?

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    1 year, 4 months ago

    It’s IST.

    Thread Starter Oaz

    (@oaz)

    1 year, 4 months ago

    Hello I can activate the plugin now. is it okay with you ?

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    1 year, 4 months ago

    Yes

    Thread Starter Oaz

    (@oaz)

    1 year, 4 months ago

    Done,.
    Elementor is asking for update, I did not do it, so the active version on the website is 3.27.1, and Elementor pro is 3.27.0

    Thanks !

    Thread Starter Oaz

    (@oaz)

    1 year, 4 months ago

    Hello again.
    the problem has disappeared. It seems just desactivating and reactivating Ivory and completly emptying the cache has solved the issue.
    Sorry !

    Plugin Author Vinod Dalvi

    (@vinod-dalvi)

    1 year, 4 months ago

    Awesome great to see you got that resolved.

    Please advise if you have more questions.

    Have a fantastic day!

Viewing 10 replies - 1 through 10 (of 10 total)

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