Bug report

Viewing 2 replies - 1 through 2 (of 2 total)
  • Stef

    (@serafinnyc)

    7 months, 3 weeks ago

    Hi there, @mprudhon

    This is not a Woo bug. This is a ChunkLoadError, which indicates the browser can’t load a JavaScript file from WooCommerce admin. This is a loading/caching issue rather than a WooCommerce bug – it’s almost always environmental.


    The most common cause is cached HTML referencing JavaScript chunks that no longer exist after a WooCommerce update. Here’s what to try:

    Hard refresh your browser – Press Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (Mac)

    Clear all caches

    • Any WordPress caching plugins you’re using
    • Your CDN/Cloudflare cache (if applicable)
    • Browser cache

    Check your CDN settings – If you’re using Cloudflare or another CDN, make sure it’s not caching:

    /wp-admin/* paths
    /wp-content/plugins/woocommerce/assets/client/admin/*

    These admin assets should not be cached by CDNs.
    Verify the file exists – Check if this file actually exists on your server:
    /wp-content/plugins/woocommerce/assets/client/admin/chunks/3240.js
    Temporarily disable caching plugins to test if that resolves it

    Why this happens, when WooCommerce updates, the JavaScript chunks change. If your caching layer serves old HTML that references chunks that no longer exist, you get this error.

    Let us know what you find – this should resolve once caches are properly configured here.

    Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    7 months, 3 weeks ago

    Hi there,

    Thank you for bringing this to our attention. Were any changes made to your site before this error started appearing?

    As stef mentioned, this could be related to a cache issue. Please follow the steps outlined by stef and see if that resolves the problem.

    If the issue persists, I’d like to gather a bit more information to investigate further. Could you please share the following details with us?

    • System Status Report – found under WooCommerce > Status
    • Fatal error logs (if any) – found under WooCommerce > Status > Logs

    Please upload the details to Pastebin or Gist and share the link here in your reply.

    Once we have that information, we’ll be able to assist you further.

Viewing 2 replies - 1 through 2 (of 2 total)

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