bug since update
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Since the last update, on all my wordpress websites there are bugs, even if I install the old version. This creates 500 errors on my sites. And on some sites, the plugin has disappeared. Someone can help me ?
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This topic was modified 3 years, 3 months ago by
alescghost.
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This topic was modified 3 years, 3 months ago by
alescghost.
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This topic was modified 3 years, 3 months ago by
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Hi @alescghost Can you please send us the system check from your Matomo for WordPress plugin so we can investigate further? To get the system check, please follow this guide How do I find and copy the system report in Matomo for WordPress?
hi thanks for answering
This is the diagnostic
But my PHP version is 8.1, so it’s good, i don’t understand
Errors * Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors) * Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension) # Matomo * Version de l’extension Matomo: 4.13.5 *
Nobody can help me ?
@alescghost Sorry for the late response. Can you please provide us the whole system check report so we can investigate on this further? Also, if you are getting any other error from your wp-admin dashboard, please share it with us too. Thank you.
Dernière exécution d’archivage réussieerrorL’archivage ne s’est pas encore exécuté avec succèsPHP cli VersionYour PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errorsMySQLi supportmissingYour PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension
Errors * Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors) * Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension) # Matomo * Version de l’extension Matomo: 4.13.5 * Config existe et est accessible en écriture.: Oui (“$abs_path/wp-content/uploads/matomo/config/config.ini.php” ) * JS Tracker existe et est accessible en écriture.: Oui (“$abs_path/wp-content/uploads/matomo/matomo.js” ) * Répertoires de l’extension: Yes ([{“pluginsPathAbsolute”:”$abs_path\/wp-content\/plugins\/matomo\/plugins”,”webrootDirRelativeToMatomo”:”..\/”}]) * Répertoire temporaire accessible en écriture: Yes ($abs_path/wp-content/cache/matomo) * Version de Matomo: 4.13.3 * idSite du site web Matomo: 1 * Version installée de Matomo: 4.13.5 (Install date: 2023-03-06 20:25:03) * Upgrades outstanding: No * Upgrade in progress: No ## Endpoints * Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js) * Matomo JavaScript Tracker – WP Rest API: ($site_url/wp-json/matomo/v1/hit/) * Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php) * Matomo HTTP Tracking API – WP Rest API: ($site_url/wp-json/matomo/v1/hit/) ## Crons * Heure du serveur: 2023-03-06 20:36:38 * Heure du site web: 2023-03-06 20:36:38 (Les dates ci-dessous sont affichées dans le fuseau horaire du site web) * Sync users & sites: Next run: 2023-03-07 20:26:50 (23 heures 50 min) ( Last started: 2023-03-06 20:26:52 (-9 min 46s). Last ended: 2023-03-06 20:26:52 (-9 min 46s). Interval: daily) * Archive: Next run: 2023-03-06 21:25:23 (48 min 45s) ( Last started: 2023-03-06 20:25:24 (-11 min 14s). Last ended: 2023-03-06 20:25:25 (-11 min 13s). Interval: hourly) * Update GeoIP DB: Next run: 2023-04-05 20:25:39 (29 jours 23 heures) ( Last started: 2023-03-06 20:25:42 (-10 min 56s). Last ended: 2023-03-06 20:25:44 (-10 min 54s). Interval: matomo_monthly) ## Contrôles obligatoires * Version PHP >= 7.2.5: ok * PDO extension: ok * PDO\MYSQL extension: ok * MYSQLI extension: ok * Autres extensions requises: ok * Fonctions requises: ok * Configuration PHP requise (php.ini): ok * Répertoires avec les droits d’accès en écriture: ok * Répertoires avec accès en écriture pour Gestionnaire de balises: ok ## Contrôles facultatifs * Binaire PHP 64 bits: ok * État du traqueur: ok * Limite mémoire: ok * Fuseau horaire: ok * Ouvrir l’URL: ok * GD > 2.x + FreeType (graphics): ok * Autres extensions: ok * Autres fonctions: ok * Système de fichiers: ok * Dernière exécution d’archivage réussie: ok * Capacités de la base de données: ok * Taille maximale des paquets: ok * Géolocalisation: ok * Mettre à jour via HTTPS: ok * Supports Async Archiving: No * Location provider ID: geoip2php * Location provider available: Yes * Location provider working: Yes * Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/) ## Matomo Settings * Track mode: disabled * Track codeposition: footer * Track api endpoint: default * Track js endpoint: default * Version history: 4.13.5 * Core version: 4.13.3 * Last tracking settings update: 1678134410 * Last settings update: 1678134410 ## Logs * Aucun: # WordPress * Home URL: $site_url * Site URL: $site_url * WordPress Version: 6.1.1 * Number of blogs: 1 * Multisite Enabled: No * Network Enabled: No * WP_DEBUG: No * WP_DEBUG_DISPLAY: Yes * WP_DEBUG_LOG: No * DISABLE_WP_CRON: – * FORCE_SSL_ADMIN: Yes * WP_CACHE: No * CONCATENATE_SCRIPTS: – * COMPRESS_SCRIPTS: – * COMPRESS_CSS: – * ENFORCE_GZIP: – * WP_LOCAL_DEV: – * WP_CONTENT_URL: $site_url/wp-content * WP_CONTENT_DIR: $abs_path/wp-content * UPLOADS: – * BLOGUPLOADDIR: – * DIEONDBERROR: – * WPLANG: – * ALTERNATE_WP_CRON: – * WP_CRON_LOCK_TIMEOUT: 60 * WP_DISABLE_FATAL_ERROR_HANDLER: – * MATOMO_SUPPORT_ASYNC_ARCHIVING: – * MATOMO_TRIGGER_BROWSER_ARCHIVING: – * MATOMO_ENABLE_TAG_MANAGER: – * MATOMO_SUPPRESS_DB_ERRORS: – * MATOMO_ENABLE_AUTO_UPGRADE: – * MATOMO_DEBUG: – * MATOMO_SAFE_MODE: – * MATOMO_GLOBAL_UPLOAD_DIR: – * MATOMO_LOGIN_REDIRECT: – * Permalink Structure: /%postname% * Possibly uses symlink: No * Upload base url: $site_url/wp-content/uploads * Upload base dir: $abs_path/wp-content/uploads * Upload url: $site_url/wp-content/uploads/2023/03 * Custom upload_path: * Custom upload_url_path: * Compatible content directory: Yes # WordPress Plugins ## MU Plugins * 1&1 Product Subdomain: 1.1.0 ## Plugins * AddToAny Share Buttons: 1.8.5 * Complianz | GDPR/CCPA Cookie Consent: 6.4.2 * Contextual Related Posts: 3.3.3 * Easy Table of Contents: 2.0.45.2 * Matomo Analytics – Ethical Stats. Powerful Insights.: 4.13.5 * Really Simple SSL: 6.2.0 * reCaptcha by BestWebSoft: 1.70 * Templates Patterns Collection: 1.1.35 * UpdraftPlus – Backup/Restore: 1.22.24 * Wordfence Security: 7.9.1 (Network enabled) * WP Fastest Cache: 1.1.1 * Yoast SEO: 20.2.1 * Active Plugins: 11 (add-to-any complianz-gdpr easy-table-of-contents google-captcha matomo really-simple-ssl templates-patterns-collection updraftplus wordfence wordpress-seo wp-fastest-cache) * Theme: neve (neve) # Server * Server Info: Apache * Apache AddHandler support: Supported * PHP OS: Linux * PHP Version: 8.2.3 * PHP SAPI: cgi-fcgi * PHP Binary Name: /usr/lib/cgi-bin/php8.2 * PHP Maxmind DB extension: Not loaded * PHP Error Reporting: After bootstrap: 4437 * PHP Found Binary: /usr/lib/cgi-bin/php8.2 -q * Timezone: UTC * WP timezone: +00:00 * Locale: fr_FR * User Locale: fr_FR * Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.) * WP Memory Limit: 40M * WP Max Memory Limit: 1024M * Timezone version: 2022.7 * Time: 1678135001 * Max Execution Time: 30 * Max Post Size: 128M * Max Upload Size: 134217728 * Max Input Vars: 1000 * Disabled PHP functions: No * zlib.output_compression is off: Yes * Curl Version: 7.64.0, OpenSSL/1.1.1n * Suhosin installed: No # PHP cli * Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors) * Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension) # Database * MySQL Version: 10.5.17 * Mysqli Connect: Yes * Force MySQL over Mysqli: No * DB Prefix: mWFbuEyn * DB CHARSET: utf8 * DB COLLATE: * SHOW ERRORS: No * SUPPRESS ERRORS: No * Uses Socket: No * Uses IPv6: No * Matomo tables found: 38 * DB tables exist: Yes * Matomo users found: 1 * Matomo sites found: 1 * Permissions obligatoires: OK # Browser * Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/110.0.0.0 Safari/537.36) * Language: fr-fr,fr
Hi @alescghost are you able to address these issues:
Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors) * Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension.Yes ofc but it’s fake error i think. Coz all is good. It’s since the update that i have the problem. But my php version is good.
The errors he you have in php log files are “normal”. They will disappear in the next published release.
hey @emermatomo just saw the update but nothing is working
@alesc76160 can you please get a screenshot of the error you are getting and send it to us via email at [email protected]. Kindly include as well the latest copy of the system check report on the email so we can check on this further.
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