Hi @ritlance
The problem on your website is caused by Ionos Performance. The way you can know this is, that if you add any parameter to your url:
https://yoursite.com/?1
Ionos Performance won’t load, and you should see the slider fine there.
So you should turn off Ionos Performance and that should solve this problem. Then if you confirm that this solves it, you could turn it back on, but try to turn off its options one-by-one to figure out which one creates the error, and leave that one turned off. Or you could also try to contact their developers to figure out a solution.
Performance optimization plugins generally don’t run during page editing (some won’t run for logged in users either), that is why it could look good in Elementor’s editor.
Hi,
I’m in the process of migrating to IONOS and I have the same issue, did you manage to solve the problem other than by turning off IONOS performance?
Hi @dickina
I’m sorry but the problem can’t be solved by our end, only be Ionos Performance’s end, as they’re removing our files from the page once their optimization is done.
Hi @nextend_ramona,
My apologies my post was intended for @ritlance. I was curious if they had raised the issue with IONOS or if they had just disabled IONOS Performance as you suggested.
Regards
Andy
Hi @dickina,
I’m the Product Owner for the IONOS Performance Plugin and we took a closer look at Smart Slider 3 to figure out the issue.
We noticed some non-standard implementations in Smart Slider 3 and subsequent fixes for other plugins (in OutputBuffer.php). Unfortunately this is nothing we can fix from our end, but maybe @nextend_ramona can do something about that 🙂
Hi @krafit
Before we implemented the output buffering into our plugin, we checked some of the biggest plugins to learn how they do it:
https://github.com/nextend/wp-ob-plugins-themes/blob/master/README.md
If you believe the issue lies there, could you contact us at support[at]nextendweb.com to discuss a possible solution?
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This reply was modified 3 years, 8 months ago by
Ramona. Reason: typo
Hello @nextend_ramona
in /Nextend/WordPress/OutputBuffer.php line 76-86 you have an exception for Cachify, if you’d duplicate this behavior to work in line with our IONOS Performance plugin, it will work just fine.
Greetings Christoph
Hi @apermo
Where can we download Ionos Performance plugin to test this? I wasn’t able to find it in the ww.wp.xz.cn Plugin Library:
https://ww.wp.xz.cn/plugins/search/IONOS+Performance/
So I couldn’t check which classname and action could be used to call the outputCallback method. (If that’s the one needed to be called.)
