Bug when accidentally using two accounts

  • xcaiop

    (@xcaiop)


    1 year, 2 months ago

    I have a bug on a website that I accidentally used on two accounts with two different credentials and this simply messed up everything. I can’t upload images to the Cloud and when I delete them, they keep deleting them.

    It keeps deleting them infinitely with 0 images on Cloudflare:

    and after it deletes I’ve already tried to put it back in the cloud or reconnect the API, or simply delete the images, delete the plugin and do everything from scratch and it’s still bugged. What can I do to remove everything from the plugin in WordPress and the database?

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Anton Vanyukov

    (@vanyukov)

    1 year, 2 months ago

    Hi @xcaiop,

    Hm, you could just change the credentials twice and bulk delete – that should fix the issue. If it doesn’t, you can remove the _cloudflare_image_id post meta for all images and remove all images on Cloudflare directly. This will reset everything to the default state.

    Best regards,
    Anton

    Thread Starter xcaiop

    (@xcaiop)

    1 year, 2 months ago

    i remove all images on CloudFlare directly, i change credencials and bulk delete and not working well.

    this “_cloudflare_image_id” is on image?

    Plugin Author Anton Vanyukov

    (@vanyukov)

    1 year, 2 months ago

    Hi @xcaiop,

    Yes, the _cloudflare_image_id is an image meta field. You will need to remove this from the database wp_postmeta table manually. If you don’t know how to do this, I strongly recommend contacting your hosting support for help. They should be able to do this with a single SQL query. You can point them to this thread for reference.

    Best regards,
    Anton

    Thread Starter xcaiop

    (@xcaiop)

    1 year, 2 months ago

    i remove on CloudFlare all images and remove on databe wp_postmeta too. And not working same result

    Plugin Author Anton Vanyukov

    (@vanyukov)

    1 year, 2 months ago

    @xcaiop, could you please explain what the issue is after removing everything? Are you seeing the offload dropdown menu on the media library? Can you offload images? Are they appearing on Cloudflare? If you see the menu, but are not seeing the images appear on Cloudflare – you have an issue with the API token.

    Best regards,
    Anton

    Thread Starter xcaiop

    (@xcaiop)

    1 year, 2 months ago

    i’m using this token in 4websites and workwell

    It has 0 offloaded images and when I click on remove it removes 1040 images and after that it can’t be uploaded.

    and when I click on upload offloaded images it only recognizes 9-20 images

    Thanks,
    Caio Ponte

    Plugin Author Anton Vanyukov

    (@vanyukov)

    1 year, 2 months ago

    And if you refresh the page and try to remove again, will it remove the same 1040 images?

    Thread Starter xcaiop

    (@xcaiop)

    1 year, 2 months ago

    yes i try and remove the same 1040 images, i try reconnect API. refresh page too

    Plugin Author Anton Vanyukov

    (@vanyukov)

    1 year, 2 months ago

    @xcaiop.

    If you are removing the same 1040 images it is an API token issue. I have a detailed guide how to setup the token here: https://vcore.au/tutorials/how-to-setup-cloudflare-images-plugin/

    Sometimes a space gets into the pasted token. Might be worth creating a new one just to double check.

    Best regards,
    Anton

    Thread Starter xcaiop

    (@xcaiop)

    1 year, 2 months ago

    i change the API Token but just 6 images offloaded, have 1040 images

    Thread Starter xcaiop

    (@xcaiop)

    1 year, 2 months ago

    if i try again offloaded “No new images to process” and if i remove gonna remove all 1040

    Plugin Author Anton Vanyukov

    (@vanyukov)

    1 year, 2 months ago

    @xcaiop, are you sure the meta was removed? All 1040 entries?

    Sorry, I’ve never seen this before, not sure what this could be. Bulk remove finds images with that meta value. Bulk offload skips images with the meta value. If it’s not the token, the only two remaining parts are – the actual meta, and some sort of object cache on the server.

    Best regards,
    Anton

Viewing 12 replies - 1 through 12 (of 12 total)

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