Bug with the plugin

  • Resolved tom1975

    (@tom1975)


    9 years, 2 months ago

    Hello,

    In my site in this page (for example) I have a problem when I try to use the Yoast seo plugin.

    I’m using the Canvasio3D Pro plugin:
    When the Yoast SEO plugin is off – the 3D model works ok.
    When I turn on the Yoast SEO plugin – The 3D model don’t work…

    The answer that I got from the Canvasio3D Pro support:
    we have checked your website and did not finded eny errors in the Canvasio3D Plugin.

    1. Canvasio3D Pro runs in the Backend when the SEO Plugin is activated (Image1.png)

    2. When the SEO Plugin is not activated, the Canvasio3D window is seen in the Page. (Image2.png)
    (HTML: The “3D-Window” is inside: <div class=”elementor-widget-container”> … <div class”wrap” align=”center”> )

    3. By activating the SEO Plugin, the HTML code in the page changes and the “Code-Box” where the HTML-Code for the 3D-Window should be, is empty now. (Image3.png). So, there is now no more “a program code call” to show the Canvasio3D Window.

    We do not know where this problem come from, but it must be a problem with the theme that runs in wordpress maybe in combination with the SEO-Plugin.

    I contacted my theme support and after there check they told me that the problem is with your plugin.

    Can you help me please and solve this issue?

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Viewing 3 replies - 1 through 3 (of 3 total)

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