Hi there!
Thank you for creating the new ticket. Regarding the issue you discussed on the WooCommerce forum, I have internally escalated it and will update you as soon as we receive a response from our team.
For payment-related issues, as already mentioned in your WooCommerce forum ticket, please open a support ticket directly with our WooPayments (payment team) at: WooCommerce.com > My Account > Support. You may need to create an account before accessing that page.
Hi @helliotech,
I understand how urgent this situation feels, especially since you are unable to access your WooPayments interface and need to retrieve an ongoing payment. Thank you for sharing the details and the link to your previous thread, it really helps paint a clearer picture of what you have already tried.
I have reviewed that earlier WooCommerce plugin support thread, and since this involves account level information and sensitive payment data, the best and safest next step is to open a direct support ticket with our team at WooCommerce.com. A Happiness Engineer will be able to look into your account privately and assist you more effectively. You can create a ticket here https://woocommerce.com/my-account/create-a-ticket/.
Once you have submitted your ticket, you can let me know here, so that we can follow up with the ticket also.
