Buggy

  • a.a.martines

    (@aamartines)


    7 years, 6 months ago

    I regret buying the paid version of this plugin and the tickets extension. It’s very buggy and asking for help on the support forum almost always results in “we’ll maybe fix it in a few months.”

    Steer clear.

    Update: 2.5 years later, the experience remains the same, except that they’ve now REMOVED the support forum so you can’t see the deluge of complaints they constantly get about bugs and conflicts. Barry’s response, of course, also wasn’t written in good faith – I’m certain he could see the many, many emails I’d sent to support via their ticket system instead of the forum that detail the constant issues I was experiencing then – and am still experiencing! My review remains the same.

    Update: Another year in and support is still rather bad. I consistently dread having to deal with support when something breaks (which is at least once a quarter) because I know they’ll fail to read my email, suggest something I’ve alreayd tried, and/or try to tell me why this isn’t really a problem and I shouldn’t be asking them to fix it. Please, other WP devs, I’m begging for some competition in this area.

    • This topic was modified 4 years, 10 months ago by a.a.martines.
    • This topic was modified 4 years, 2 months ago by a.a.martines.
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  • Barry

    (@barryhughes-1)

    7 years, 6 months ago

    Though I’m sorry that you didn’t have the experience we would hope for, I do appreciate you taking the time to share this review.

    We put a lot of work into stopping bugs from entering production and work just as hard at cleaning up those that do manage to get through our quality checks.

    Unfortunately, fixing bugs and fixing them right can take time and if we avoid giving guarantees as to when a fix will be delivered, that is only out of a desire to communicate honestly and avoid setting your expectations – and those of other customers – incorrectly: while I wish we could set a firm date for resolution of each individual bug, that just isn’t practical.

    Looking back, the only support exchange I can clearly identify as belonging to you is this one in which you are experiencing problems integrating Event Tickets Plus with a third party plugin that we do not claim to support.

    Our team member Jaime tried to give some assistance there and didn’t receive any follow-up from your side. I feel like it would only be fair, though, to let us know directly and at the time if our efforts to assist you haven’t met with success.

    Are there any other support exchanges that I’ve missed that would help me understand what went wrong in your case?

    If you prefer to reach out directly, please do. We’re here to help and I’d love to learn more: barry <at> tri <dot> be.

    Thanks 🙂

Viewing 1 replies (of 1 total)

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