Buggy, major security concerns

We evaluated the free version of the plugin, and based on the price, decided to go for the full version. Paid the $20 fee… no immediate way to unlock pro features. Had to wait for the tech support team to email overnight (they’re in India, I’m in US) with a link to download a ZIP file – delete the free version, manually install the pro version. Ok, seems a little sketchy to me, but I’ll give it a try.

Pro version installed, but can’t get some features to work, like installing and working with the available pro templates. So I reach out to support to find out what it’s doing and how to fix. Their reply? They want me to give them access to my WordPress admin so they can fix it. I’m sorry, what? No. I don’t know you or your company. I’m not giving you free rein in my admin to do whatever you want. If you can’t make your plugin work, and you can’t tell me what I should do to fix it, then your plugin has major issues. The fact that you even ask for that access is seriously concerning.

At this point, I’ve found an alternative plugin and have deleted this one. Just not worth it, even for $20.