Dear Kalacta,
I’m sorry to hear the plugin didn’t work as expected for you. It’s currently installed by many users every day without the issues you mentioned, so I’d like to understand this better.
The free version is a fully functional trial. Ideally, it’s best to test that one before upgrading to premium. Do these issues appear only in the premium version?
Please note that WordPress 8.4 is still in beta, so compatibility problems can occur. However, I suspect this issue isn’t directly related to 8.4.
This plugin is an indie project, built and maintained by me alone. You opened a premium ticket in the free support forum on a Saturday and expected a same-day fix. Barely a day after your support ticket, you dropped a 1-star review which is quite unfair. Installs come in daily, and I haven’t fielded any bugs lately in months. Thus, consider this your peculiar case needing tailored care.
Please check my next reply on your support ticket for details.
Best,
A
Thread Starter
Kalacta
(@rocafresh)
Great to finally get a response…..because I dropped a 1 star review, right.
As I mentioned before, this day and age, time waits for no one. If your plugin has issues and someone has a problem, they won’t wait a day longer for a response before filing a complaint when no support/response of any type comes through. A simple automated message stating your availability would go a long way. I’m reasonable.
I could not try the 100 url free plugin because that would be useless. My website has over 30000 posts. Initially seeing your plugin’s 5 star reviews, anyone would be inclined to sign up and pay right away to start using the plugin in its full capacity.
Anyways, there is nothing “peculiar” about my case. I paid as anyone would and expect it to work as described without fiddling too much in the backend code etc.
Please refund.
Thanks.
Hello Kalacta,
It’s unfortunate to see this kind of attitude. I replied to your support request within 24 hours, which is a reasonable response time. Expecting a reply in less than 12 hours during the weekend isn’t realistic, not even from large companies. I think it’s fair to appreciate a weekend reply from a solo developer.
As for automated messages, ww.wp.xz.cn doesn’t provide such a system. I have no control over it and can’t use any automation tools here. Also, posting pro-version issues here is not the right place to do so, and that responsibility falls on you.
The free version may not meet every requirement at the start, but most users test it first, similar to trying on running shoes before a marathon. You check the fit before making a commitment.
Your case is quite “peculiar”, both technically and in how you approach it. I have many pro users running PHP 8.4 with thousands of posts without issue. It’s also surprising that you expect instant weekend support from a one-person project and consider it fair to give a 1-star review for that.
I’ve already replied to your support ticket. Please continue the discussion there through email, since this forum is meant for the free version only.
For further support requests, please send them to [email protected].
Best,
A
