Can’t Change Customer Processing Order’s Additional Content

  • pjlam

    (@pjlam)


    5 years, 8 months ago

    Hi

    We have Customer Processing Order Woocommerce email. When we modify the Additional Content fields, it is not reflected in the actual email, it just displays “Thanks for using XYZ”.

    Please see the screenshot of the issue here: https://www.screencast.com/t/UiWsmj6W

    We have no issue with other Email types’ Additional Content field update.

    Thanks!

    • This topic was modified 5 years, 8 months ago by pjlam.
    • This topic was modified 5 years, 8 months ago by pjlam.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • hannah

    (@hannahritner)

    5 years, 8 months ago

    Hey,
    I just tested this and had no issue. What version of the Kadence WooCommerce Email Designer are you using? Are you running the most up to date version of WordPress?

    Hannah

    Thread Starter pjlam

    (@pjlam)

    5 years, 8 months ago

    Hey Hannah – I’m running version 1.4.3 :
    2020-09-26_01-54-52.png

    Yes I’m running the most recent WordPress 5.5.1 though WooCommerce is a bit behind at 4.3.1

    The issue is only on Customer Processing Order “Additional Content”, the default info “Thanks for using” is still there, no matter what content I put, Save, back to default, and resave. Other email types are fine.

    Peter

    hannah

    (@hannahritner)

    5 years, 8 months ago

    Hmm, I’m not able to replicate this. Are you using any WooCommerce extensions that might be overriding?

    Hannah

    Thread Starter pjlam

    (@pjlam)

    5 years, 8 months ago

    Hi Hannah – Sorry just saw your reply (Did not see email notifications). Perhaps I have to disable some WooCommerce extensions on staging (The most prominent one is ThemeHigh Checkout Field Editor, other extensions are payment gateways). AFAIK, in WooCommere – Settings – Email – Processing Order Additional Content replicates what we have on Kadence, and this is the only template not following the changes. So I’m puzzled.

    See here: https://www.screencast.com/t/3hgw44yS
    and here: https://www.screencast.com/t/7PXBYgo35

    hannah

    (@hannahritner)

    5 years, 8 months ago

    Strange. I’ll check in with the developer and make sure he isn’t seeing anything off on our end. I haven’t heard of others experiencing this which makes me think it could be a plugin conflict.

    Hannah

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    5 years, 8 months ago

    WooCommerce is a bit behind at 4.3.1

    ^ That would be my best guess. Start by updating that. Make sure you are not overriding any templates through your theme and then after that you need to see how your multilingual plugin is editing this. It’s possible that is creating an issue.

    Ben

    ricklui

    (@ricklui)

    5 years, 8 months ago

    Hi ,I am Peter’s colleague. We just updated the woocommerce to the latest release. But the problem is still here . we have checked the text “Thanks for using ola tech” in wpml string translation. All the strings are from your plugin and woocommerce.

    • This reply was modified 5 years, 8 months ago by ricklui.
    ricklui

    (@ricklui)

    5 years, 8 months ago

    https://paste.pics/3fa4e33f1bcf7bf690dc7701e98e98b9
    You can see in the screen capture

    • This reply was modified 5 years, 8 months ago by ricklui.
    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    5 years, 7 months ago

    Hey,
    Additional information is not saved in our plugin, it’s part of woocommerce core. In your screenshot it would be the bottom option. Your screenshot does not reflect what is seen here: https://www.screencast.com/t/3hgw44yS

    That to me confirms you need to get that updated through WPML so that it’s showing you the correct string.

    Regardless our plugin doesn’t control this, it only allows you to edit that string in the customizer.

    A good way to test is to deactivate plugins until things show correctly then reactivate.

    Ben

Viewing 9 replies - 1 through 9 (of 9 total)

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