What file types are you trying to download?
The ones I’m testing with are all PDF documents
Hmmmm… Could I take a look at the page?
Well I would, but this is our internal Intranet and there is no access from outside our locations. I just tried it on my testing server (separate server and separate install of WP) and I get the same thing. I’m not sure if you can access the test server from outside…
Nope. I cannot access it. I’m going to go out on a limb and say it’s probably an issue with your server configuration/capabilities, as bulk downloading pdf files with File Away isn’t a problem on any of the sites I maintain or any of my development environments.
Ok,well we host our own servers internally (no outside hosting)…is there something I can ask my IT guys to look at specifically on that end? There isn’t any issue with downloading just 1 file, just the bulk download. And it doesn’t give a specific error when the box comes up…just says Error.
Thanks for your help!
Could be a permissions issue. The “Error” message is given if the zip file is not able to be created. The code for bulk downloads can be found on lines 814-889 of wp-content/plugins/file-away/lib/cls/class.fileaway_management.php
Ok, talked to my IT guy and he is asking how the bulk download compresses the files..like specifically what program does it call? I hope that made sense…he said if it were a specific compression program that isn’t on our server, then maybe we can add it.
Just the standard ZipArchive class, comes with PHP 5.2.0 or greater.
Ok, so I was able to get it to work…by making the temp folder writable. IT guy looked at PHP file you reference and noticed that it creates the zip file in a temp directory and suggested I look at the permissions. Once I changed it to writable, it worked. Not sure if I missed that in the instructions somewhere or if that was just a setting on our server, but it’s all good now.
Thank you!
