Zee
(@doublezed2)
Hello ginogt,
Thank you for contacting WooCommerce support.
I understand you’re unable to untick categories when bulk editing products, and some categories show (0) products despite having multiple items.
This could be due to a plugin conflict. To investigate the issue further, please share your site’s System Status Report. You can paste it into https://pastebin.com and share the link here.
Once I have more information, I will be in a better position to assist you further.
Best regards.
Thread Starter
ginogt
(@ginogt)
Hi i couldnt figure out how to use pastebin, i tried pasting the text in there but i saw no share link so im just going to paste the whole thing here if thats ok hope this helps ? https://drive.google.com/file/d/1cLY3h40EQDZdiRkefHQAb8eftvCI_GoW/view?usp=sharing
Hi there!
Thank you for sharing the system status report. I can see you are using custom plugins like Delete All Products for WooCommerce and Code Snippets for custom coding. These plugins could potentially be causing the issue.
For testing purposes, could you please deactivate these plugins and check if the issue is resolved?
If the issue persists, please try deactivating all other plugins and switching to a default WordPress theme like Twenty Twenty-Five to see if that helps.
For more details on how to run a conflict test, you can follow this guide:
https://woocommerce.com/document/how-to-test-for-conflicts/
Let me know how it goes!
Thread Starter
ginogt
(@ginogt)
alrighty i have tried disabling all my plugins, still nothing iv also changed the theme, still nothing, the bulk edit to remove categories from multiple products is still just blank, unless i am missing something
i do get these errors when i press F12 on my browser https://imgur.com/a/ggXE9yt not sure if it means anything, but yeah its still not working, ? https://imgur.com/a/OUDwDHj
Hi there!
Thank you for providing more information. The screenshot you shared contains a warning indicating that your site is using code (either from a plugin or custom code) that relies on a function deprecated since WordPress version 5.7.
Just to confirm, did you capture that screenshot before deactivating the plugin you were testing?
Additionally, could you please check if the issue persists in a different browser?
It would also be very helpful if you could create a short video demonstrating the exact issue. I’d recommend keeping the browser console open while recording the video so we can see any errors that appear. You can use https://loom.com for easy screen recording.
Thank you
Thread Starter
ginogt
(@ginogt)
ok i tried different browser and disabled all plugins and still same issue, i made a small video and copied all the text from the error’s. Also i saw a post the other day with other people having similar issues with bulk edit and categories being unticked, same issue i am having, is there a issue with WooCommerce at all ? as i saw in the post one of the people that replied said yes there is an issue with bulk edit / WooCommerce here is the link where its apparently a bug ? please just have a check https://ww.wp.xz.cn/support/topic/bulk-editing-of-products-2/ https://github.com/woocommerce/woocommerce/issues/36882
Video = https://drive.google.com/file/d/1TfYW2dka_NherjjH36tBy_ZLyLnNtz-5/view?usp=drive_link
Warnings = https://drive.google.com/file/d/116eeBg29U82L6UBmYUHb2aiaGoNRQ9Lg/view?usp=drive_link
Error = https://drive.google.com/file/d/1-GeedHKdK6thOlVdZMm7DNlsdUkIGl8G/view?usp=drive_link
Hi there!
Thank you for providing more information about the issue.
I’ve checked this again, and I can confirm that the bulk edit feature does not work correctly for product categories — specifically, it’s not possible to uncheck an already assigned category. This is a known issue, which has been reported here: https://github.com/woocommerce/woocommerce/issues/36882.
Our developers are actively working on this, but at the moment, I’m unable to provide an exact timeline for when the issue will be resolved.
In the meantime, the only workaround is to manually change the category for each product individually.
Thank you for your patience and understanding!
Thread Starter
ginogt
(@ginogt)
now i am having a issue all of a sudden with importing products, i click import and nothing happens, it just starts loading then where it says choose file it just goes blank again https://imgur.com/a/EznkTzM
Hi there!
Thanks for reaching out!
That definitely sounds unusual. To help get to the bottom of this, could you please check your browser console when the page goes blank? You can open it by pressing F12 or Ctrl+Shift+I, then go to the Console tab. If you see any errors there, please share them here.
Also, please check under WooCommerce > Status > Logs for any fatal error logs that might be related and share those as well.
Please use https://pastebin.com/ or https://gist.github.com/ and share a link to that paste in reply here. Once we have more information, we’ll be able to assist you further.
Thread Starter
ginogt
(@ginogt)
i am actually getting sooo annoyed, as everything seems to be broken or breaking, i cant even edit my site so mobile and tablet and desktop are all different,
https://imgur.com/a/GOf8VlO
https://drive.google.com/file/d/1iMZ6GUjbS57exYs-HM3rtydLl27HO4D8/view?usp=drive_link
Hi there!
I completely understand how frustrating this must be for you. Dealing with multiple issues at once can be overwhelming. Let’s take this one step at a time and figure out what’s going wrong. Could you share more details about the specific issues you’re facing when trying to edit your site for different devices?
Also, I noticed that you have some third-party editor plugins and addons active. Just to clarify, are you experiencing issues while editing your site with plugins like Elementor? If so, I’d recommend reaching out to the plugin’s support team, as they are best equipped to help with plugin-specific settings and troubleshooting.
Regarding the import feature, I checked the screenshot, and I can see the “Continue” button is appearing fine. Could you please click on it and share a screenshot of when the issue occurs (e.g empty page appear), along with any console errors? Currently, I’m not seeing any errors in the console that would affect the import feature.
Additionally, please share any fatal error logs (if available) under WooCommerce > Status > Logs. You can use https://pastebin.com/ or https://gist.github.com/ and share the link in your reply. Once we have more information, we’ll be able to assist you further.
Thread Starter
ginogt
(@ginogt)
ok so here is a video of whats happening with the importing of products https://drive.google.com/file/d/1gLiz9hOq6_1bWeWZdtmkRAcpSga0n0cQ/view?usp=sharing
https://drive.google.com/file/d/12f87CFwZ0fe08tj0vgP3ZzYKoOo5pryx/view?usp=sharing
https://drive.google.com/file/d/1uJWqypRdvU6ZWM33urdhwevAkuF5hWKe/view?usp=sharing
and here’s a link to the logs and system please let me know if u find anything, as to the mobile thing i think i figured it out, probably an error on my side, Very annoying but got there.
Hey @ginogt ,
I took a look at your screenshot and server status report, and it looks like your current max upload size is set to just 141 KB. That’s likely too small for the server to handle your CSV file properly.
To fix this, you’ll need to increase the max upload size. You can do this by adding the following code to your functions.php file or using a plugin like Code Snippets for a safer approach:
@ini_set( 'upload_max_size' , '256M' );
@ini_set( 'post_max_size', '256M' );
@ini_set( 'max_execution_time', '300' );
If you’d rather not edit code, you can also follow this guide for more ways to increase the limit:
How to Increase the Maximum File Upload Size in WordPress
Another option is to check with your hosting provider—they might be able to increase the limit for you.
Give that a try and let me know if you need any help!
Thread Starter
ginogt
(@ginogt)
Alrighty we getting somewhere, import is now fixed, Now how do we get this bulk editor to work ? no one seems to know whats going on, WooCommerce cannot even confirm if there is an issue or not, my hosting service cannot even recreate the issue, so i cannot understand whats going on, im sitting here doing 2000 products 1 at a time trying to get these products done with the correct categories
Thread Starter
ginogt
(@ginogt)
Alright, so iv tried different browsers, cleared cache, different pc ( laptop ) and still bulk edit of categories will not work, it still does not show the categories that the products are under,
