Bulk image optimization not working on install

  • Resolved ambujgarg

    (@ambujgarg)


    8 years, 7 months ago

    Hi – I have just installed and activated ShortPixel Image Optimizer. I saved the settings and went to bulk optimization (it shows 39 images for optimization excluding thumbnails). The images are mostly less than 1-2MB in size. When I click on Optimize button, it shows the following…

    “Media Library and Custom folders optimization in progress …
    Bulk optimization has started. This process will take some time, depending on the number of images in your library. In the meantime, you can continue using the admin as usual, in a different browser window or tab.”

    However, even after waiting for 30 minutes or so, it just doesn’t complete, rather the progress bar remains at 0%, and average reduction also shows 0%. Please advise. Thanks.

    Best,
    AG

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    8 years, 7 months ago

    Hi AG,
    thanks for your message, sorry to hear about this problem.

    We would need more info to begin figuring our what it could be wrong. Could you please contact us directly here http://shortpixel.com/contact
    with your API Key and/or website where you’re trying to run ShortPixel so we can investigate this and help you?

    Thanks, I look forward to hearing from you,
    Alex

    Thread Starter ambujgarg

    (@ambujgarg)

    8 years, 7 months ago

    Dear Dan & Alex – Further to our email communication, kindly let me know if you have some other suggestions and ideas on resolving the above issue. I would prefer not to share admin access, but if you think it is really necessary to figure out the problem, I could create a temporary admin ID for your team. Please let me know either way. Thanks.

    Best,
    Ambuj

    Plugin Author ShortPixel

    (@shortpixel)

    8 years, 7 months ago

    For anyone facing a similar issue: the problem seems to have been related to an (yet) unidentified plugin that was conflicting with ShortPixel. Deactivating all the other plugins and then activating them one by one solved the issue.

    Thread Starter ambujgarg

    (@ambujgarg)

    8 years, 7 months ago

    Yes, the problem is resolved satisfactorily with help from ShortPixel Team Alex and Dan. One simple suggestion for people facing similar issue is to try clearing your plugin, which might help. Thanks Shortpixel team for your prompt help and support. Appreciate it.

    Thread Starter ambujgarg

    (@ambujgarg)

    8 years, 7 months ago

    Sorry Typo..try clearing your Cache…that might help.

    Best,
    AG

Viewing 5 replies - 1 through 5 (of 5 total)

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