Bulk Optimization Causes Broken Image Links

  • Resolved samonell

    (@samonell)


    5 years, 2 months ago

    Hi,

    I did a bulk optimization on my site. The result was that all the image links are now broken and the images do not display on my page. I try to navigate to the images and get a 500 Server Error.

    When I check the back end I can see that all the images and the backups are present. I tried to replace the optimized images with backups to no avail. The image links remain broken.

    Any help would be amazing.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Media

    (@wp_media)

    5 years, 2 months ago

    Hi @samonell

    This is Ioanna from Imagify and I’ll gladly assist you here!

    I am sorry to hear that!

    This kind of issue is happening due to the display WebP when using <picture> tags. Can you try to deactivate WebP display and clear your cache? The issue should be solved. If so, you can try to choose rewrite rules way unless you are using a Cloudflare/ CDN.

    Let me know if you need further assistance. I’ll be happy to help.

    Best regards,
    Ioanna

    Thread Starter samonell

    (@samonell)

    5 years, 2 months ago

    Hi,

    Thanks so much for the quick response. I’m now getting this for the whole site and can’t log in to wordpress:

    “The page cannot be displayed because an internal server error has occurred.”

    Any help would be amazing.

    Plugin Author WP Media

    (@wp_media)

    5 years, 2 months ago

    @samonell

    This might have happened due to a low memory limit on your WordPress installation. You will have to increase your memory limit by adding the following line of code to your wp-config.php file:
    define( ‘WP_MEMORY_LIMIT’, ‘256M’ );

    Let me know if that helps.

    Thread Starter samonell

    (@samonell)

    5 years, 2 months ago

    Hi,

    I did try that and it didn’t have any impact.

    Best,
    Sam

    Plugin Author WP Media

    (@wp_media)

    5 years, 2 months ago

    Hi @samonell

    I am sorry that it didn’t work.

    Can you try to remove Imagify from wp-content/plugins folder?

    If it still does not work you have to restart the server.

    Let me know if you need any further assistance. I’ll be happy to help.

    Best regards,
    Ioanna

Viewing 5 replies - 1 through 5 (of 5 total)

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