business_box_id in shortcode not working

  • Resolved tobaco

    (@tobaco)


    8 months, 3 weeks ago

    Hi,
    I’m trying to understand how the various business inboxes work.
    Is it correct that I could theoretically serve different customers with separate users and tickets via one portal?
    When I try to integrate a second inbox on a page using the shortcode [fluent_support_portal show_logout=‘yes’ business_box_id=2], the tickets from the first inbox are displayed there. The block for Gutenberg also has the option to select different inboxes, but it always resets to “Default.”
    I am currently testing the free version.

    Thank you very much and best regards!

Viewing 1 replies (of 1 total)
  • Plugin Support Ahsan Chowdhury

    (@ahsannayem)

    8 months, 2 weeks ago

    Hello @tobaco ,

    I’m sorry to hear that you’re experiencing this issue. I have tested the shortcode on our end, and everything appears to be working correctly. To investigate further, we will need to test it directly on your website environment, as the issue might be related to specific settings, plugins, or configurations on your side.

    Could you please open a support ticket through the WPManageNinja Support Portal? This will allow our technical team to securely review the details, replicate the issue, and provide you with the most accurate solution.

    Thank you

Viewing 1 replies (of 1 total)

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