Hi @vipteam,
Yes, it is possible! There is a shortcode for that – [ksd_support_form].
From your question, we clearly need to re-word our introductory tour to show it off *off to the lab!*
We did not understand 🙂
I would like to remove the “Support” button. I do not want to activate the floating form. I wish that the form constantly on the page.
Regards
Well, I asked what could be done. I tried hiding and it works. In Theme custom.css:
#ksd-new-ticket-frontend {
display: none;
}
.ksd-form-hidden-tab-form {
display: none;
}
#ksd-new-ticket-frontend-wrap .ksd-close-form-wrapper {
display: none;
}
#ksd-new-ticket-frontend-wrap img.ksd_close_button {
display: none;
}
I managed to hide a part of the frontend form but there is still a small part of which I do not know how to move.
Screenshot
Simply, the whole form bothers me. Whichever page load it constantly goes inside-out. This irritate. Not professionally. I hate sites on which constantly jumps chat form. So, how does this hide or remove completely? Please help.
Thanks in advance
I can not believe it … I’m such lunatic. All night work trying to figure out this above. But in the settings for that there is an option: Show front-end support tab
I always distinguish between front-end and back-end. Of course I want my users can send the ticket. Not just me or agent.
Maybe this option is incorrectly described. I call it something like Floating Form.
By default it is turned on. It would be better by default it is off.
Problem Solved
