Button Click Not Treacking

  • Resolved janiol

    (@janiol)


    7 years, 5 months ago

    Hi,

    We’ve been using your plugin for a few sites and all is working fine, but on this particular site the button tracking is not working. The Call Now at banner/slider area on the home as well as the send button on the contact form on the contact us page.

    Google analytics is working fine, im not sure if i missed something or what, I did the same settings what im doing with the other sites it’s just that on this particular site the plugin didn’t work. We’re using Typology theme by Meks https://mekshq.com/

    Thanks, Looking forward on your reply

    Jan

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author yuvalo

    (@yuvalo)

    7 years, 5 months ago

    Hi @janiol,

    I did see an event fire, but not sure why you can’t see it.
    The only thing I can think of, is that you have both the Universal tracking code and the Global Site Tag code on the page.

    Try checking the I’m using the Global Site Tag option in the General Settings tab and try again.

    Yuval

    Thread Starter janiol

    (@janiol)

    7 years, 5 months ago

    Hi Thanks for your reply, I did what you advice but unfortunately the goals/clicks still not reflecting. Is there any other way around?

    Plugin Author yuvalo

    (@yuvalo)

    7 years, 5 months ago

    @janiol,

    I do still see events going out to Google Analytics when clicking the buttons.
    When you look at the real-time dashboard, do you see anything under “Events” when testing?

    Yuval

    Thread Starter janiol

    (@janiol)

    7 years, 5 months ago

    Hi, Thanks for the response.

    When I test the buttons on the “real time” dashboard, I see actions happening in the “Per second” control panel. However, the area where “Events Category” should list the event; is blank. I took a screen shot.

    https://saltcityins.com/wp-content/uploads/2018/12/Capture.jpg

    Jan

    Plugin Author yuvalo

    (@yuvalo)

    7 years, 5 months ago

    Jan,

    Here are a few things I would try:
    1. Make sure that you don’t have a filter in Google Analytics that may be preventing the events from showing.
    2. I can’t see the full screen in the screenshot, but one thing that I can think of is that you “drilled down” to some parameter in the Real-Time dashboard before opening the events section. Can you send a complete screenshot? (no need for the full browser)
    3. Just for the sake of testing, can you remove the value attribute from the event and try again?

    Best Regards,
    Yuval

    Thread Starter janiol

    (@janiol)

    7 years, 5 months ago

    Hi, I did what you asked.

    1. Make sure that you don’t have a filter in Google Analytics that may be preventing the events from showing. (see screenshot)

    https://saltcityins.com/wp-content/uploads/2018/12/goals.png

    Screenshot shows no filter applied and no goals completed for the period.
    Here is the whole screenshot for the events underneath realtime:

    https://saltcityins.com/wp-content/uploads/2018/12/PastedGraphic-2.png

    As for number 3. If i remove the value on the Contact Form Send button, the Send words will be gone.

    Thanks

    Thread Starter janiol

    (@janiol)

    7 years, 5 months ago

    Hi

    I know your a busy person but im still wondering if you can provide me with some guidance on my issue.

    Thanks

    Plugin Author yuvalo

    (@yuvalo)

    7 years, 5 months ago

    Hi @janiol,

    Let’s try to schedule a call and go over it together?
    I will email you the details.

    Yuval

Viewing 8 replies - 1 through 8 (of 8 total)

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