Hi,
I just visited your website and could see the button, and click on it.
See this screencast : https://screencast-o-matic.com/watch/cqfloDZbN9
If you still experience this problem, I would recommend to follow the troubleshooting steps below :
- Use the latest software versions : make sure WordPress, Nimble Builder and your theme are all up to date.
- Documentation : try to find a possible solution in our documentation pages.
- Search the forum : use the search field on top of the topic list with keywords describing your issue. Another user may have had a similar problem already resolved.
- Cache plugin : if you are using a server cache or cache plugin, please clear it’s cache content and disable caching via it’s settings. It is recommended to disable your cache plugin when customizing your site.
- Check for plugin conflict : deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
- Browser : clear your browser’s cache / history. Switch to another browser if needed. Make sure you do not use a browser extension that conflicts with the plugin.
- Theme : try to switch to another WordPress theme, like the default WordPress theme. If you are using a child theme, activate the parent theme instead.
@sjh687 any update about your problem ?
thanks
Thread Starter
sjh687
(@sjh687)
Thank you for looking into this. I am using Chrome and can see the button but it won’t let me click it. I tried it in Edge and it worked fine. I tried clearing the cache in Chrome, but it still does the same thing–can see the button, but not click on it.
