Bonjour,
Idem pour mois, le clic sur les boutons m’avertit de la requête mais je ne reçois aucun email pour traiter la demande.
Merci
Hi there!
It looks like you have configured the plugin to notify via email if someone wishes to access or delete their data. Which email did you use and did you get a notification on that email address?
If you’d like data to be downloaded or deleted automatically, you can configure this via Tools > Privacy.
Let me know if you need any further assistance!
Thanks for your reply,
No I checked I have it set to automatically download data.
I received no email at the email address of the test user
Hmm, strange, I just did a sanity check with the latest version of the plugin and it seems to work as expected.
Can you please send me a screenshot of the admin settings under Tools > Privacy?
Thanks!
you can create a free account here and check it live http://fatbiketours.eu/your-privacy-tools/
Strange. I managed to reproduce the issue, but I can’t imagine what might be causing it.
Do you have any caching plugins enabled? If yes, then it is likely the culprit.
If not, then can you please try updating to the latest version of the plugin (1.0.5) and re-saving the settings? If it still doesn’t work, then I’d ask you to create a temporary admin account for me (preferably in a staging environment) so I could log in and debug.
Ok thanks
Not in our staging environment, we have latest, no caching, we enable caching on live production, but even turned off it is not working.
Maybe I have a plugin conflict
I went a head and deactivated all non-essential plugins but still do not see it working
https://ibb.co/gT1Drx
Here is the fix for everyone,
I went to tools:privacy and checked settings was correct to download data, so I just re-saved settings.
Now the download buttons works. Maybe something in setup wizard did not complete happened on two sites.
Awesome, thanks for posting this here!
