Buy Button on Android App

Resolved printandweb
(@printandweb)

5 years, 10 months ago

when the client Shares a product, the shared product will have a ‘buy’ button. But on the android fb app, you cannot click on the button – it does nothing. With some research I found it is because it wants to do a popup, and will work on the computer – but not on android phones.

Can you fix this on the app – or what do we do??

Viewing 6 replies - 1 through 6 (of 6 total)

SkyVerge
(@skyverge)

5 years, 10 months ago

Hey @printandweb,

Thanks for writing to us about Facebook for WooCommerce! I’m sorry to hear that the button isn’t working as expected on Android. I am happy to help out here. 🙂

It sounds like you may be referring to the Facebook app and not our plugin here. Would you please share a screenshot of the “Buy” button you are referring to? Does this issue only occur when our plugin syncs products to your store?

Thanks,
Tamara
SkyVerge

Thread Starter printandweb
(@printandweb)

5 years, 10 months ago

How do I add the screenshot here?

SkyVerge
(@skyverge)

5 years, 10 months ago

Hey @printandweb,

You can share a screenshot by uploading it to a service like Snipboard and pasting in a link here 🙂

Thanks,
Tamara

rdcc34
(@rdcc34)

5 years, 10 months ago

same problem with me , buy button doesn’t work on mobile and one another problem is that it slow my site.can you suggest a solution.

tamarazuk
(@tamarazuk)

5 years, 10 months ago

Hey @rdcc34,

Thanks for reaching out about the plugin! I’m sorry to hear that the buy button isn’t working as expected. I’m happy to help you here 🙂

I’d like to have a closer look at your site. Would you please share a link to one of your affected products?

Thanks,
Tamara

tamarazuk
(@tamarazuk)

5 years, 9 months ago

Hey @printandweb and @rdcc34,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara 🙂