Hi @periclesrosa,
I’ll need some further details to understand a little about how your site is hosted/set up to advise on this further.
Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.
Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.
Thanks,
Peter.
I’ve been trying to do it, bur it’s the message that I get when I try to log in 🙁
“You have been temporarily locked out of this system. This means that you will not be able to log in for a while.”
If I could send a screenshot to you, you would see what I’m talking about.
The service used only for providing up to date compatibility checks on plugins and themes that may conflict with running a server based cache. No personally identifying information regarding persons running this check, nor the plugins and themes in use on this site will be transmitted. The bare minimum of usage information is collected, concerning only IPs and domains making requests of the service. If you do not wish to use this service, please do not use this feature.
Results for https://www.7continents1passport.com/
Cache Service Your caching service appears to be running properly.
Remote IP Your Nginx Proxy is set up correctly.
Age Headers Your site is returning proper "Age" headers.
No Cookies No active cookies have been detected on your site. You may safely ignore any warnings about cookies set by plugins or themes, as your server has properly accounted for them.
Plugin: Wordfence This plugin uses cookies, which may prevent server side caching. (Active)
Theme Check No installed themes were found on the known conflicts list.
Hi @periclesrosa,
I’m happy to provide you with instructions on how to get back into your site. Follow these steps:
- Please use FTP/SFTP — or any file manager your web host provides via their administration panel.
- Look inside the /wp-content/plugins/ directory and rename the wordfence directory to wordfence.bak.
- Once you have logged in to your WordPress admin you can name the folder back to wordfence again.
- Refresh your dashboard and you should be able to see Wordfence Active again. If not, go to the Plugins page and Activate it.
You can include screenshots with posts by using a site like Snipboard, which will provide you with a URL to paste here.
We have seen a recent issue similar to this where the caching issue was determined to require input from DreamHost support to investigate. It may be worth reaching out to them, and if you have, please let me know what they suggested may be occurring.
Thanks,
Peter.
