• Resolved saperemarketing

    (@saperemarketing)


    The dev environment site has no problems getting the most recent Instagram post even without configuring the plugin to automatically clear the cache. However, the prod environment only gets the updated Instagram post if I manually clear the cache. I’ve configured the prod environment to automatically clear the cache, but that doesn’t seem to work.

    There is an infrastructural difference between our dev and prod environments. The prod server is behind an Apache httpd reverse proxy server.
    I did a moderate review of the Apache httpd 2.4 documentation, and I’m pretty convinced that the reverse proxy is obeying / passing through whatever headers it receives from production server (also Apache httpd v 2.4)

    The documentation also seemed to say that the reverse proxy should not change any of the headers having to do with caching, so am fairly sure the reverse proxy is just passing whatever headers from the production server to the client.

    I also did not see any documentation within mod_proxy, etc., to selectively override and caching headers.

    I still don’t think it is the reverse proxy in front of the prod server given that other content that has been updated immediately shows up, but wanted to mention the fact that another difference between Prod and Dev is the proxy.

    All of this said, is there a reason why the Instagram feed would pull the new IG posts for dev without needing a manual cache clear, but for prod, I have to manually clear the cache?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support slickchris

    (@slickchris)

    Hi @saperemarketing,

    Thanks for pointing this out to us. Much appreciated.

    On your prod environment site, in your WordPress dashboard, return to the FT Social > Feed you have just created (or the feed with the issue), click the blue support beacon at the bottom right, then click “Ask” (on the top right) and fill out the rest of the support ticket. This procedure will send us any/all of the feed info for us to be able to help debug your issue.

    Thanks for using SlickRemix plugins!

    Cheers,

    The SlickRemix Team

    Plugin Support slickchris

    (@slickchris)

    Hi @saperemarketing,

    We have just issued an update to FTS version 4.1.0. Please update the plugin, as our developers have resolved many bug fixes & issues.

    For the issue between your two servers, please ensure that the latest updated FTS version is installed and active on both, and try again. If you are still running into issues, maybe you are able to locate and see what the differences between your dev & prod servers are, as there are likely some differences that have one working and the other not working. A common issue we will see, is that sometimes another plugin or theme may be in conflict. To test this, you can temporarily deactivate all plugins except for the FTS plugin. Then test to see if it’s working. If it is, then reactivate each plugin, one by one, to see which one is in conflict.

    Again, if the issue remains after updating the plugin, please follow the previously mentioned support beacon instructions from the FTS feed on the non-working server.

    Cheers,

    The SlickRemix Team

Viewing 2 replies - 1 through 2 (of 2 total)

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