Hello @swinggraphics,
I hope you’re doing well!
I’ve tested the Hustle plugin with Hummingbird caching plugin and could not replicate a similar issue.
Please let us know more information, which caching plugin you’re using on your site and what are enabled options.
Let us know which of the options are enabled in the Behavior settings
– Do not show this message across the site
or
– Do not show this message on this post / page
The above options are saving cookies into the visitor’s browser. If these cookies are cleared from the browser, an opt-in -will show back again.
Please advise,
Kind regards,
Nastia
In this case, the site is on SiteGround and using their caching plugin. But to reiterate: the problem is that Hustle does not output its code on the page at all if it thinks the popup should not be shown. This makes it fundamentally incompatible with caching. Screenshot
Hello @swinggraphics
I trust you’re doing well!
I’ve tested the Hustle plugin on a SiteGround server with the SG Cache plugin and could not reproduce an issue. A pop-up is showing up on cached pages. SG Caching comes with Dynamic Caching, with Memcache and backend and front-end optimization.
Siteground is a very popular hosting provider and the SG Optimizer plugin is widely used. I’ve checked if a similar issue was reported and could not find one. Looks like the issue is specific to your set up.
Please see if the front-end optimization is enabled. If it is, please try deactivating one option at a time, to see which one os breaking the pop-up on your end.
If this will not help, please run a full test for a conflict with another plugin. Leave only the Hustle and the SG Optimizer active and see if the issue is still there. (Check which options are active in the SG Optimizer, and enable these one at a time).
Start enabling one plugin at a time till the issue will be back. This way you will find which plugin could be breaking a pop-up.
Let us know how it went!
Kind regards,
Nastia
