Caching Log In Page

  • Resolved spowell16

    (@spowell16)


    4 years ago

    Hello we recently moved our site to another hosting company and now the login page keeps displaying a message “An error has been encountered. Probably page was cached. Please try again.” I’ve tried clearing the cache. I’ve also installed a cache plug in and instructed not to cache this page and still I’m getting this error. Hosting company said they do not have cache on at the server level. Anyone have any suggestions on how to resolve this?

    Thank you for any guidance you can provide.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 32 total)
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  • Plugin Support Aswin Giri

    (@aswingiri)

    4 years ago

    Hello @spowell16

    I tested the login form on the URL you provided and everything seems normal on my end, Can you please share a screenshot of what you see when trying to log in.

    Thread Starter spowell16

    (@spowell16)

    4 years ago

    can you advise how you share a screen shot as there is no option on this thread to do that.

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    4 years ago

    Hi @spowell16

    Please upload the screenshot via imgur.com and then share the image URL here so we can review it.

    Thread Starter spowell16

    (@spowell16)

    4 years ago

    You can access the screen shot at this link https://www.cfea.com/wp-content/uploads/Screen-Shot.png

    missveronica

    (@missveronicatv)

    4 years ago

    @spowell16

    I get a “403” page with this link.

    Read and follow this guide:

    https://www.hostinger.com/tutorials/what-is-403-forbidden-error-and-how-to-fix-it

    Check the .htaccess file.
    Reset file and directory permissions.
    Disable WordPress plugins.
    Upload an index page.
    Edit file ownership.
    Verify the A record.
    Remove any malware.
    Clear the web browser history and cache.

    Thread Starter spowell16

    (@spowell16)

    4 years ago

    Thank you for your message. We not experiencing a 403 error so this guide won’t work for the issue we are experiencing (caching log in page).

    missveronica

    (@missveronicatv)

    4 years ago

    @spowell16

    Use imgur.com for sharing screen copies.

    Thread Starter spowell16

    (@spowell16)

    4 years ago

    Here’s the link https://imgur.com/a/EU6uXLh

    missveronica

    (@missveronicatv)

    4 years ago

    @spowell16

    Let’s try with this tool if we can solve your issue looking at the bad nonce values:

    https://github.com/MissVeronica/um-redirect-login-log

    Thread Starter spowell16

    (@spowell16)

    4 years ago

    Thank you for the suggestion but I’m not experiencing bad nonce values. I’m experiencing a caching of the log in page issue.

    missveronica

    (@missveronicatv)

    4 years ago

    @spowell16

    Your error message is pointing at a nonce value error:

    case 'invalid_nonce':
	$err = __( 'An error has been encountered. Probably page was cached. Please try again.', 'ultimate-member' );
	break;
    Thread Starter spowell16

    (@spowell16)

    4 years ago

    We had issues a while back about invalid nonce but we are not receiving an invalid nonce issue. The issue we are having is the log in page is caching so we have to enter data twice to log in. We are able to successfully log in after entering the data twice but it’s just going to cause our members not to want to come to our site if they continually experience this message.

    missveronica

    (@missveronicatv)

    4 years ago

    @spowell16

    Your web hosting is using the “LiteSpeed Web Server”.
    Are you sure that you don’t have the LiteSpeed caching active.

    missveronica

    (@missveronicatv)

    4 years ago

    @spowell16

    We are able to successfully log in after entering the data twice

    Exactly what I get when I remove UM Login page from LiteSpeed caching plugin.

    “Do Not Cache URIs” where I removed /um-login-page/

    My Web Hosting is also using “LiteSpeed Web Server” and I can manage the “LiteSpeed Web Cache Manager” from my cPanel and it’s active for the test domain.

    Thread Starter spowell16

    (@spowell16)

    4 years ago

    We attempted to use one to exclude the log in page when the error first presented itself but it did not resolve the error so all caching plug ins have been disabled and removed.

Viewing 15 replies - 1 through 15 (of 32 total)
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