• Resolved jandrie

    (@jandrie)


    When I open the calendar page the events calendar keeps showing the 3 loading dots but I’m unable to do anything on the page. When I’m logged in to WordPress it loads fine but if I log out and other users try to look at the calendar the screen is stuck on load.

    • This topic was modified 1 year ago by jandrie.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • eventprimesupport

    (@eventprimesupport)

    Thank you for bringing this to our attention.

    We understand that this issue might be due to some local environment conflict. We tried replicating the problem under various test conditions but found the functionality to be operational on our end. To further assist you, we recommend deactivating any additional plugins and retesting the system.

    If the issue persists, please let us know.

    Thread Starter jandrie

    (@jandrie)

    Still experiencing it. Here’s a screenshot of what I see on the screen:
    https://drive.google.com/file/d/12YIxgMH5If3AiL2vh2ZGfJay-8u6V9G4/view?usp=sharing

    Thread Starter jandrie

    (@jandrie)

    The problem is that it’s showing those 3 blue dots and not allowing me to click on any of the events or to navigate down the page.

    eventprimesupport

    (@eventprimesupport)

    Thank you for reaching out to us.

    Upon investigation, the problem appears to be caused by a conflict with the jQuery Migrate script that is currently enabled in the theme or any other plugin. This script can interfere with certain JavaScript functionalities on the front end.

    To resolve the issue, we recommend disabling the jQuery Migrate script within your theme. Once disabled, the calendar should load correctly for all users.

    If you have any further questions, please don’t hesitate to reach out to us.

    Thread Starter jandrie

    (@jandrie)

    Thank you. I have determined that SpeedyCache is causing the problem. I have disabled caching for now and it seems to resolve it.

    Plugin Support epsupport

    (@epsupport)

    Thanks for the update.

    If you have any further questions, please don’t hesitate to reach out to us. 

Viewing 6 replies - 1 through 6 (of 6 total)

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