Hi @ashiqnt,
Thank you for reaching out. To help us with our investigation could you please provide us with the following:
1. Shortcode and a URL showing the WordPress Download Monitor working successfully
2. Shortcode and a URL showing the Contact Form 7 working successfully
3. Shortcode and a URL showing the Email Before Download failing
Thread Starter
Ashiq
(@ashiqnt)
Thread Starter
Ashiq
(@ashiqnt)
Hi @ashiqnt,
It appears the first link you provided does not contain the shortcode to our plugin. It currently has a contact form and a download form. To use our plugin try the following shortcode:
[email-download download_id="X" contact_form_id="Y"]
Where X is the download Id from the download monitor plugin and Y is the contact form ID from the contact 7 form plugin.
Thread Starter
Ashiq
(@ashiqnt)
Thread Starter
Ashiq
(@ashiqnt)
Hi @ashiqnt,
Thank you for providing more info, we will investigate this issue. Could you also provide which fusion builder plugin you are using for this site?
Hi @ashiqnt,
We have determined that the issue lies within the compatibility between the Avada fusion builder plugin and our Email Before Download plugin. Unfortunately, they are conflicting when running together, and since the Avada fusion builder plugin is not listed on the WP plugin Marketplace we are unable to further investigate.
