Campaign not working LIVE

  • Resolved divyafamt8

    (@divyafamt8)


    5 years, 9 months ago

    I have recently created new campaign in Icegram – I can see the preview but not LIVE – its for all users …checked from other browsers cant see the campaign!!!
    Please advise

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • vaksupport

    (@vaksupport)

    5 years, 9 months ago

    Hello Divya,

    Can you please check if the campaign is targeting the right page under Icegram > Display Rules?

    If it is targeting the right page and you are still unable to view it, please reply to us with the screenshot showing the retargeting rules at the bottom of the display rules. We will see what is going on.

    Thread Starter divyafamt8

    (@divyafamt8)

    5 years, 9 months ago

    Display rules looks fine – unable to attach screenshot in the message box here –
    where? is set as HomePage
    when? is always
    All users and all devices
    retargeting boxes are not selected

    vaksupport

    (@vaksupport)

    5 years, 9 months ago

    Hello,

    Can you please update Icegram to the latest version, i.e., 1.10.43 and check?

    If the issue persists, try deactivating all other plugins except Icegram and switch your theme to the default Twenty Twenty theme temporarily to see if that resolves the problem.

Viewing 3 replies - 1 through 3 (of 3 total)

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