From reading your documentation it says that I need to contact support for and this is the only way to do so?
Is there more information that is needed?
Hi @ericcumbee
Apologies for the delayed response on this, we’ve been working through an unusually high number of support requests and try to respond to them in the order received.
Is WordPress installed in a subdirectory on your site? If so, what is that folder name?
Hi @ericcumbee
I’ve made an adjustment on our end to account for the subdirectory, but I noticed when we go to /wordpress/xmlrpc.php we’re getting a 403 Cloudfront error.
This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:
XML-RPC server accepts POST requests only.
You can see a working example here:
Since your site returns a 403 error for this page, I would recommend that you check the following:
- Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.
- Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.
- Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.
Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:
If you want to learn more details about XML-RPC and how it interacts with Jetpack, you can check out our detailed guide here: https://jetpack.com/support/jetpack-and-xml-rpc
Looking forward to your reply on how it went and then we will check for the Jetpack connection for your site again to check if things started working properly after the above steps. 🙂
Hello @ericcumbee
Do you have updates about that? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!
