Hi @magicmitch,
For the non-descript error, if you go to WooCommerce > Status > WooCommerce Shipping and Tax there is an Enable Logging option that can be selected. Please select it and try to create the package again – if it is already selected there should be some information in the log area there; please copy and paste it here.
This can give us an idea of what is going on, and if there is a conflict in the system somewhere.
Looking forward to hearing back from you!
Thanks for the reply
FYI I created a fake store named test in a totally new directory and it has the same issue. Can’t figure out what I am doing wrond this is running on iis
I have previously enabled logging but I see nothing in the log. is there a specific log to look at and its path?
FYI here is some loginfo I found
03-03-2022 @ 23:01:12 – Successfully loaded service schemas from server response. (fetch_service_schemas_from_connect_server)
===
2022-02-10T22:05:06+00:00 ERROR Spec is invalid because the locale could not be retrieved in feed
2022-02-10T22:05:06+00:00 ERROR stdClass Object
(
[slug] => lead_gen_existing_customers_1
[type] => marketing
[status] => unactioned
[is_snoozable] => 0
[source] => woocommerce.com
[locales] => Array
(
[0] => stdClass Object
(
[locale] =>
[title] => Talk to a consultant
[content] => As your business grows, you want to optimize costs, streamline operations, and sell more. We can help. Talk to us about how you can get the most out of WooCommerce.
)
)
[actions] => Array
(
[0] => stdClass Object
(
[name] => lead_gen_existing_customers_1
[locales] => Array
(
[0] => stdClass Object
(
[locale] => en_US
[label] => Yes, please
)
)
[url] => https://woocommerce.com/take-your-business-to-the-next-level/
[url_is_admin_query] =>
[is_primary] =>
[status] => actioned
)
)
[rules] => Array
(
[0] => stdClass Object
(
[type] => publish_after_time
[publish_after] => 2022-02-10 18:10:54
)
[1] => stdClass Object
(
[type] => publish_before_time
[publish_before] => 2022-02-13 23:59:00
)
[2] => stdClass Object
(
[type] => or
[operands] => Array
(
[0] => stdClass Object
(
[type] => base_location_country
[operation] => =
[value] => US
)
[1] => stdClass Object
(
[type] => base_location_country
[operation] => =
[value] => CA
)
[2] => stdClass Object
(
[type] => base_location_country
[operation] => =
[value] => ZA
)
)
)
)
)
don’t know if this helps at all but I also get
Failed to retrieve shipping label refund status: Unexpected server error.
once and a while
Hi @magicmitch,
Going back to your first post, the boxes are stored along with additional information for this extension in the _options table under wc_connect_options.
Let’s do this and see if it has any more information. Go to WooCommerce > Settings > Shipping > WooCommerce Shipping. Then open up your browser’s developer tools and click on the “network tab.”
Then attempt to add a product and see what it shows you for the response to the “packages” request.
You can copy and paste the response or take a screenshot and share it too. You can use https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL it gives you in your reply.
Thanks!
