Hello,
Unfortunately, we’re unable to see the linked website. Could you go through the Installation Instructions once more to verify that everything is correct? Additionally, you may need to use the WordPress Health Check & Troubleshooting plugin to disable all other plugins and revert to a default theme so that we can ensure there’s no interference from other plugins. Please refer to their docs for more information. Are there any Javascript errors in your browser console?
Hi,
I got it working by updating contact form 7 as you suggested. But there is an issue with another form. I have ‘ Cannot read property ‘querySelector’ of null’ coming from https://13.55.138.53/wp-content/plugins/contact-form-7/includes/js/index.js?ver=5.4
On this page only: https://13.55.138.53/become-a-reseller/ only this form. The contact form works correctly on other pages now, and on this page if I replace that form with the contact form it will work.
But this specific form, 37711, doesn’t work. All forms have recaptcha + honeypot installed to stop spam. As far as i can tell there should be nothing special about this form.
The IP address should work as it doesn’t have a white-list or anything.
Could it be a page cache like other users are having with the 1.3.3 update? The querySelector issue should be fixed in 1.3.3 by wrapping the control in <span> tags.
Hello,
Thank you for your response. Adding a span didn’t fix anything, still getting the querySelector error. Furthermore, other forms work without the span anyway (they are all wrapping it with a div). The captcha is not appearing at all on this reseller form.
I will investigate the caching to see if that is it. If not I will just uninstall the plugin and attempt to use another plugin.
Hello,
The latest version of this plugin wraps the reCaptcha control in span tags automatically (you don’t need to wrap the control in HTML). If you see the control wrapped in div tags, we would recommend reinstalling the latest version of the plugin. Unfortunately, since we cannot view the linked website, we are just guessing at what the issue or conflict could be.
As an alternative, you could try one of the following plugins:
Advanced noCaptcha
ReCaptcha Integration for WordPress
Honeypot for Contact Form 7
Hopefully, if you can’t find a solution using our plugin, one of the above will help. Should there be any further details to help us debug this issue please reply back to this thread and let us know! Otherwise, stay safe and have a wonderful rest of your week!
turns out there was an extra end div tag somewhere in the code which was causing this.
thanks
