Thread Starter
s21swb
(@s21swb)
No way to cancel or manage a subscription was set up and as you can see they do not respond to support requests here or via their own website. Nothing short of a scam by cowboys. Avoid at all costs.
We are having to contact are back to prevent this company from taking further payments as they have not acknowledged our request for a cancellation.
Hi @s21swb,
Thank you for reaching out to us and creating this thread.
As we shared in our previous thread, the feature is already in development and we expect it to be available by March 22. Also, we tried to locate your email, however, with this name(s21swb) we did not find anything in the support to assist you, please help us with any details that help us locate your account and assist you accordingly.
Thread Starter
s21swb
(@s21swb)
It is now way past March 22 and I have received no email to inform me that we can now login and manage our subscription. The renewal date is rapidly approaching and I will be furious if this renews when I have repeatedly asked for my subscription to be cancelled or I am given a way to manage the licence myself. My email is [email protected] – please respond ASAP!
Hi @s21swb,
After reviewing the details associated with the provided email address, we noticed an additional email address as well. We want to assure you that we have diligently addressed and responded to all queries received from both email addresses. We sent an email earlier today regarding your subscription, which we encourage you to review at your earliest convenience.
Regarding the requested feature(cancellation option within the User Management), we are pleased to inform you that it is already on our roadmap, and we anticipate its implementation soon. We appreciate your patience and understanding as we work towards making this feature available.
