Cannot Access Admin Page

  • 43feet

    (@43feet)


    7 years, 1 month ago

    Locked out. Got the “cookies blocked” notice. All cookies are enabled. Thinking maybe it’s a plugin or associated update. Can only access through mobile app, but when I toggle off plugins they just auto-toggle back on. Completely locked out.

    Side note: recent activity on the mobile app shows repeated URL changes between http and https (I didn’t do that), and a series of “successful login” notifications from today, that were not, in fact, successful. Newest plugin is TravelMap, installed April 06, 2019.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Kartik Shukla

    (@kartiks16)

    7 years, 1 month ago

    Hello 43feet,

    This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    Kindly try to disable Plugins via FTP https://codex.ww.wp.xz.cn/Managing_Plugins#Uninstalling_Plugins

    Thanks.

    Thread Starter 43feet

    (@43feet)

    7 years, 1 month ago

    @kartiks16 I am unable to do any of these. The only access I have to my site is through the mobile app, and when I attempt to disable or delete a plugin I get *error disabling/deleting plugin*. Same with changing the theme. I literally cannot do anything.

    Thread Starter 43feet

    (@43feet)

    7 years, 1 month ago

    Fixed:

    Installed FileZilla and chatted with my site host when it wasn’t logging in properly. Managed to make that work, and was able to disable all plugins through FZ which allowed me admin access. Diagnosed from there and found a disagreeable plugin.

    Highly recommend BlueHost- they are always incredibly helpful whenever I have an issue.

    Kartik Shukla

    (@kartiks16)

    7 years, 1 month ago

    Good to know you were able to fix the problem.

    Happy to help you!

    Feel free to ask if you have any further questions or you can mark this topic as closed/resolved.

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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