Cannot access certain links in store manager

  • nlking

    (@nlking)


    5 years, 6 months ago

    Hello,

    I am still waiting to hear back from premium support. My ticket number is 210984.

    I received this error message from wordpress about wcfm

    Error Details =============
    An error of type E_COMPILE_ERROR was caused in line 22 of the file /home/bfu7cn4ffgvv/public_html/wp-content/plugins/wc-frontend-manager/wc_frontend_manager.php. Error message: require_once(): Failed opening required ‘helpers/class-wcfm-dependencies.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’)

    ————————
    I am unable to access/edit the knowledgebase. I am also unable to access the “vendors” link in the store manager. I cannot access/edit the membership tier details.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WC Lovers

    (@wclovers)

    5 years, 6 months ago

    An error of type E_COMPILE_ERROR was caused in line 22 of the file /home/bfu7cn4ffgvv/public_html/wp-content/plugins/wc-frontend-manager/wc_frontend_manager.php. Error message: require_once(): Failed opening required ‘helpers/class-wcfm-dependencies.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’)

    – Have you copied or migrated site from one hosting to another?

    Kindly delete and reinstall WC Frontend Manager plugin once.

    Thread Starter nlking

    (@nlking)

    5 years, 6 months ago

    No, I haven’t copied or migrated the site from one hosting to another. I have been with the same hosting for 3 years now.

    I have deleted and reinstalled as you suggested but the same issue persists.

    When I reached this page after I reinstalled the plugin, I pressed the circled button and received a 500 internal server error. When I checked the marketplace the same links are giving me the same problems.

    As you hopefully read in my post under ticket 210984, my host company has used different methods to try to rectify this on their end and have surmised that it is the plugin that are somehow causing these errors.

    Any additional help would be greatly appreciated. My launch has been delayed by 3 weeks now because of this issue.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)

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