Cannot access my site

  • teknotel

    (@teknotel)


    1 year, 2 months ago

    I have accidently altered the settings for walnuttreelodge.org.uk and now  cannot access it.

    It seems I have accidently changes the siteurl option, i need to update  siteurl & home in the wp_options table.

    But as I cannot access my site, I cannot correct the mistake.

    What can I do?

     Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Faisal Ahammad

    (@faisalahammad)

    1 year, 2 months ago

    Hi there,

    To fix the issue, you’ll need to access your database, PHPMyAdmin, cPanel, or hosting server. Then follow the steps below.

    1. Log in to phpMyAdmin via your hosting control panel.
    2. Select your WordPress database from the list on the left.
    3. Open the wp_options table.
    4. Find and edit these rows:
      • Look for siteurl, click “Edit,” and set its value to https://walnuttreelodge.org.uk.
      • Do the same for home.
    5. Save the changes.
    6. Try accessing your website again.

    This should fix the issue. Give it a try, and let me know how that goes!

    Screenshot:

    Thread Starter teknotel

    (@teknotel)

    1 year, 2 months ago

    Thank you for your quick reply.

    I am having trouble logging into phpMyAdmin, I get this message:

    mysqli::real_connect(): (HY000/1045): Access denied for user ‘[email protected]’@’77.68.64.37’ (using password: YES)

    Do I use my server login and password (Fasthosts) and what server do I select??

    Thanks again for your help

    Moderator threadi

    (@threadi)

    1 year, 2 months ago

    Contact the support of your hoster to clarify the specific access data. The hoster will usually also provide you with an interface for this.

    Jorge Luiz

    (@jluizsouzadev)

    1 year, 2 months ago

    Do you have FTP access? You could try to access via FTP.

    Thread Starter teknotel

    (@teknotel)

    1 year, 1 month ago


         they were both there but were http not https, so updated but still not able to access site. now are set like this;

    siteurl https://walnuttreelodge.org.uk

    home https://walnuttreelodge.org.uk

    have you any other ideas??

    Moderator threadi

    (@threadi)

    1 year, 1 month ago

    If this is really the URL you are using, then a server-side error is currently occurring when this URL is called up, which indicates a misconfiguration in the hosting. Your hoster’s support team will have to clarify this.

    Thread Starter teknotel

    (@teknotel)

    1 year, 1 month ago

    Thank you. you pointed me in the right direction and all is working ok again

    Jorge Luiz

    (@jluizsouzadev)

    1 year, 1 month ago

    If you try to directly access your site by its IP (88.208.252.222). You’re gonna the following warning:

    Forbidden

    You don’t have permission to access / on this server.

    Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

    As @threadi said in above the thread. I also reinforce his advice about getting in touch with your hosting provider.

    Further information:

    • This reply was modified 1 year, 1 month ago by Jorge Luiz.
Viewing 8 replies - 1 through 8 (of 8 total)

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