Cannot Access the Admin area

  • nhealthmarket

    (@nhealthmarket)


    1 year, 1 month ago

    We cannot access the admin area of our site – opportunitiesforyou.com.ng. When we try accessing it we get the response – There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.

    We were able to access the cpanel and the plugins and error logs. This is what we found – [08-Apr-2025 04:42:38 UTC] PHP Fatal error: Uncaught Error: Call to undefined function add_action() in /home/oppor4u/public_html/wp-content/plugins/hello.php:69 Stack trace: #0 {main} thrown in /home/oppor4u/public_html/wp-content/plugins/hello.php on line 69.

    We have disabled the hello in cpanel by renaming it still the problem persists and we still cannot get into the admin area.

    We need your help

    Agwu, C. J

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Muhibul Haque

    (@devmuhib)

    1 year, 1 month ago

    Hi @nhealthmarket

    I know it’s frustrating when you can’t login to your dashboard. I am not sure why the hello.php file is inside the plugins folder. I just checked my directory and there has obviously a php file called index.php, but not sure about the hello.php file.

    You can download the file and temporarily remove it. I hope the problem will be solved.

    Please let me know if the issue still persists.

    Best of luck!
    Muhibul

    Thread Starter nhealthmarket

    (@nhealthmarket)

    1 year, 1 month ago

    We have deleted the hello.php file and yet the issue remains. We still cannot log into the admin or access the admin area. It keeps responding the same

Viewing 2 replies - 1 through 2 (of 2 total)

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