Cannot Access Website – goes to setup-config.php

  • Resolved Michael Wheeler

    (@michael-wheeler)


    11 years, 7 months ago

    Re: Website— http://www.brendawheeler.ca (174.133.19.130)

    My website was working fine until the subscription was automatically renewed on Oct 7.
    NOW WE CANNOT ACCESS/VIEW THE WEBSITE AT ALL.

    When we open http://www.brendawheeler.ca, it takes us to:
    http://www.brendawheeler.ca/wp-admin/setup-config.php
    and asks for language setup:

    What has caused this problem?

    Do we have to set up the website again from scratch?

    Can you help us fix it?

    How can we avoid it in future?

    We have been installing new updates on a regular basis, this is a new problem that has occurred since the last payment occurred a couple of weeks ago.

    Hope you can help!
    Brenda Wheeler

    Below are the details relating to the website:

    [moderated!]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Walter Lopez

    (@lopwalj)

    11 years, 7 months ago

    Hello Michael,
    It looks like you have lost/deleted your wp-config.php file :).

    Remove all you login details within the above post.
    Please NEVER post said info in a public forum for your security.

    Regards,

    Mark Ratledge

    (@songdogtech)

    11 years, 7 months ago

    @michael Wheeler:

    Never post login credentials in a public forum. Change them all now before you are hacked and/or locked out of your site and hosting account.

    My website was working fine until the subscription was automatically renewed on Oct 7. NOW WE CANNOT ACCESS/VIEW THE WEBSITE AT ALL.

    ww.wp.xz.cn has absolutely nothing to do with either your domain registration or your web-hosting at catacombnetworking.com. You need to contact them.

    Thread Starter Michael Wheeler

    (@michael-wheeler)

    11 years, 7 months ago

    Oops! Sent more info than intended! Thanks for the help.

Viewing 3 replies - 1 through 3 (of 3 total)

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