Cannot access wp-admin

  • brandonjohnsondev

    (@brandonjohnsondev)


    9 months, 3 weeks ago

    Hi there,

    I updated the theme on my site and now for some reason am unable to access wp-admin. The site still loads, but when I attempt to access wp-admin it takes me to a white page and gives the error below. Any ideas? I’d be okay to remove the theme if there is a way to do so.

    There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.

    Learn more about troubleshooting WordPress.

    Thanks for your help!

    (By the way, I’ve checked my admin email address and no such response email was ever sent.)

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    9 months, 3 weeks ago

    Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://ww.wp.xz.cn/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:  https://ww.wp.xz.cn/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    r1k0

    (@r1k0)

    9 months, 3 weeks ago

    Hey @brandonjohnsondev,

    Since the error come after updating the theme, you may need to deactivate the theme. You need to access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme astra to _astra. This will force the default theme to activate. Then login back into the dashboard.

    If this doesn’t help, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    Additionally, you can contact your hosting provider, and they will help you access the error logs. They should help you point out if the problem came from a theme or plugin. After that, consider contacting the theme or the plugin support forum to fix the issue.

    Kind Regards,
    Erick

    Thread Starter brandonjohnsondev

    (@brandonjohnsondev)

    9 months, 3 weeks ago

    Hi @sterndata and @r1k0,

    I was able to disable the astra theme in the file manager and it appear to be working again. Much appreciated!

    Brandon

Viewing 3 replies - 1 through 3 (of 3 total)

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