Cannot activate license

  • Resolved peterjameswass

    (@peterjameswass)


    2 years, 2 months ago

    I purchased the Pro license for the Order Import/Export plugin a few days ago but cannot activate the license (“Request failed. Please try again” error). I emailed support straight away but have not yet had a response.

    Can someone help please?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years, 2 months ago

    Hi @peterjameswass,

    We are sorry for the inconvenience you had to face.

    We typically respond to support queries within 7-8 hours, excluding weekends. Could you please provide the ticket number associated with your support request so we can better assist you?

    Thread Starter peterjameswass

    (@peterjameswass)

    2 years, 2 months ago

    I was not given a ticket number – I just emailed [email protected]

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years, 2 months ago

    Hi @peterjameswass,

    Could you kindly contact us via support once again? Upon contacting support, you will receive a ticket number. Once you receive the ticket number, please share it here.

    You should receive an email titled “[WebToffee] Ticket Received: (XXXXX).” Feel free to share the ticket number from that email here. 

    Thread Starter peterjameswass

    (@peterjameswass)

    2 years, 2 months ago

    I have contacted you again using the email address on your support page but I still haven’t received a reply email with a ticket number.

    Can you please advise how to fix the licensing problem?

    Thread Starter peterjameswass

    (@peterjameswass)

    2 years, 2 months ago

    I have just found this advice via the search on your support page. This is the exact issue I have –

    We have identified that in some Customer websites, the license activation prompt is flagged as a security threat by our backend system. Resulting in the IP address of the plugin being blocked from communicating with our license management software. Rest assured, we have a solution to this issue. Simply contact our technical support team and we’ll get you up and running in no time.

    Thread Starter peterjameswass

    (@peterjameswass)

    2 years, 2 months ago

    I have just received a ticket number – 65498

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    2 years, 2 months ago

    Hi @peterjameswass,

    Thank you for sharing the ticket number.

    It appears that our agent has already reached out to you. For further assistance, you may kindly follow up with them through the existing communication.

Viewing 7 replies - 1 through 7 (of 7 total)

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