Cannot activate publicize

  • CRE8

    (@cre8gr)


    9 years, 5 months ago

    Hello,

    On Jetpack 4.4.2 we tried to activate publicize so we can auto post articles to Facebook, but we get an error saying:

    Publicize failed to activate. Error: No route found that matches the URL and the request method

    Any thoughts?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 5 months ago

    Could you post your site URL here, so I can have a look? Could you also let me know what other plugins are currently active on your site?

    If you want your site URL to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    Alex Dunedin

    (@alex-dunedin)

    9 years, 5 months ago

    Hi,

    Im having difficulty activating publicize functions and get this message:

    Something which should never happen, happened. Sorry about that. If you try again, maybe it will work.

    Error code: -10520

    Have tried all the regular courses and a bit stumped.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    9 years, 5 months ago

    @alex-dunedin Your site doesn’t seem to be properly connected to WordPress.com at the moment. Could you try the following:

    1) Go the Jetpack menu in your dashboard
    2) Click on “Disconnect Site from WordPress.com” at the bottom of the page if your site is currently connected to WordPress.com.
    3) Confirm the disconnection.
    4) Click on the Connect button to connect your site to WordPress.com again.

    If that doesn’t help, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1. Go to the Jetpack page in your dashboard.
    2. Click on the Debug link appearing at the bottom of the page.
    3. Click the link that says “click here to contact Jetpack support.”
    4. Fill in the description box and your name and email address.
    5. Click the “Contact Support” button to send us the debug results privately. It’s best not to post this information on public forums, as it contains private details about your site.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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