Cannot activate the plugin

  • Resolved hcyjoey

    (@hcyjoey)


    4 years, 10 months ago

    I installed your plugin and used it for a while. I am sure when I disabled it, but it won’t let me activate it again.
    After I click ‘Activate 啟用’, the page has been reloaded, but the plugin still not activate. Please advise. Thank you.

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  • dariusraia

    (@dariusraia)

    4 years, 10 months ago

    Hello @hcyjoey,

    Thank you for reaching out to us.

    Since this looks a lot like a conflict with some other code, the first recommended step is the conflict test (ideally in a staging environment):

    ​​*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    In case the issue still remains, let’s check if there are any PHP errors that prevented the payments to succeed.

    Please ask your host for the PHP error log and send it to us as well. We should be able to see what causes this.

    Kind regards,

Viewing 1 replies (of 1 total)

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