Cannot add professional account

  • Resolved Makó Ádám Péter

    (@makoadampeter)


    8 months, 1 week ago

    Hi,

    I’m trying to test this plugin (currently using the free version), but I cannot add my account as a professional account. Adding it as a personal account works. I have an Instagram business account connected to my professional mode Facebook account.

    When I press “ADD PROFESSIONAL ACCOUNT” and log in to Facebook, then complete the steps on Facebook, I get redirected to https://socialfeed.quadlayers.com/facebook.php?code=… which shows a blank page with the text “An error occurred. Please try again later.” with a status code 500 in the DevTools Network tab. I also tried following the “Button not working?” option, where I followed https://socialfeed.quadlayers.com/facebook.php, but that also does not work.

    Thank you for your time!

Viewing 1 replies (of 1 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    8 months, 1 week ago

    Hi @makoadampeter,

    Thanks for reaching out. Could you please let us know which version of our plugin you are currently using?

    To better understand the issue, please also record a screencast (screen recording) showing the problem. You can easily do this using http://www.loom.com and share the link with us here.

    Best regards,
    QuadLayers Support Team

Viewing 1 replies (of 1 total)

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