Cannot Add Source

  • Resolved gotwebsite1seo

    (@gotwebsite1seo)


    1 year ago

    When I click to Add Source, then enter email, then confirm my email your website gives me this response:
    “Error: Email is already registered and verified.”

    I have repeated this multiple times and I also tried uninstalling and reinstalling the plugin, but I cannot get past this block/bug that won’t allow me to add a Source.

    Please help me to resolve.

    Thank you,

    Jennifer Decker

    SITE/SERVER INFO:

    Plugin Version:           sbr
    Site URL:                 https://gotwebsite1.com
    Home URL:                 https://gotwebsite1.com
    WordPress Version:        6.8.1
    PHP Version:              7.4.33
    Web Server Info:          Apache
    PHP allow_url_fopen:      Yes
    PHP cURL:                 Yes
    JSON:                     Yes
    SSL Stream:               Yes ACTIVE PLUGINS: ##

    301 Redirects Pro: 6.16
    Embedder for Google Reviews: 1.7.1
    Google Analytics for WordPress by MonsterInsights: 9.5.3
    Reviews Feed: 2.1.0
    The Bluehost Plugin: 4.3.3
    Thrive Architect: 10.6.2
    Thrive Product Manager: 10.6.2
    Thrive Quiz Builder: 10.6.2
    Widgets for Google Reviews: 5.9.1
    WPCode Lite: 2.2.8
    WPvivid Backup Plugin: 0.9.115 GLOBAL SETTINGS: ##

    Preserve settings if plugin is removed: No
    Caching: daily
    GDPR: Not setup
    Optimize Images: Disabled
    Usage Tracking: Disabled
    Enqueue in Head: Disabled
    Admin Error Notice: Disabled
    Feed Issue Email Reports: Disabled SOURCES: ## API KEYS: ## FEEDS: ## POSTS: ##

    feeds posts has no rows

    no posts table ERROR LOGS: ##

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    1 year ago

    Hi there,

    Thanks for reaching out!

    To resolve the issue, I recommend adding a Google API key to your Review Feed settings. You can follow this guide to create a Google API key: Creating a Google API Key for the Reviews Feed – Smash Balloon.

    If you’re unable to create an API key and would like to access review feeds without one, please submit a support request using the form on our website: https://smashballoon.com/support/. We ask you to use this form so we can request additional details that we do not recommend sharing here. This will allow us to manually reset the feed source on our system.

    Please let me know if you have any questions.

    Have a great day!

Viewing 1 replies (of 1 total)

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