• Resolved catnip_uk

    (@catnip_uk)


    Hi

    Plugin Version: 1.1.1.2

    I am using the free version to evaluate things but when I try to adjust dates in the schedule window it does not allow me to alter anything.

    The dates are visible and the rule is set to ON.

    ALSO…

    The discount works but is only visible on the CART page and does not show or adjust any prices in the CHECKOUT page. I have tried disabling plugins and using default theme but does not fix it.

    Many thanks in advance.

    https://ww.wp.xz.cn/plugins/pricing-deals-for-woocommerce/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author vark

    (@vark)

    Hi,
    Thanks for your query.

    (A) Scheduling
    The free version scheduling should be fully adjustable.
    At the ‘Deal Schedule’ dropdown, select “Rule is on” and the scheduling dates should become selectable. If this is not the case, I’d suggest you may have a javascript error, possibly due to a module conflict.

    (B) Discount not carrying through to checkout

    This issue is most likely caused by one/all of the following:

    (1) do you have the minimum recommended 64mb memory for your site?

    – In wp-admin, please go to Woocommerce/System Status and look for WP Memory Limit.
    – I recommend 128mb (or at least the WOO-recommended minimum of 64mb).
    – *** First, –contact your Host– and request the memory change (this should be FREE from your Host).
    – *** Then you need to update your wordpress wp_config.php file:
    http://codex.ww.wp.xz.cn/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    — BOTH of these actions must be done, in order for the memory change to be accomplished.

    (2) there is a **known conflict** with the “User Role Editor” plugin, which has developed recently.
    Here’s how to fix it:
    https://ww.wp.xz.cn/support/topic/role-editor-plugin-conflict-issue
    – Before any updates, please take a full backup of your site.
    – Once the deletes have been accomplished, the newly created roles must be replaced both in any Users
    *and* in any Rules where roles have been employed…

    (3) is your site up to date with WooCommerce (version 2.4+)?

    (4) If you have a Caching plugin, or your HOST supplies caching services,
    please clear the cache, turn off caching, and retest.
    (It’s not an incompatability, but rather that Pricing Deals is absolutely realtime,
    and caching sometimes can’t keep up.)

    Best,
    Vark

    Thread Starter catnip_uk

    (@catnip_uk)

    Hi,

    Many thanks for your reply…

    I re-installed your plugin and now the dates works fine, odd.

    Still can’t get the discounted price to show in the cart total or in the checkout. It show the discount when applied but does not change the total.

    Notes:
    (1) Memory set at 256Mb at host and in config file and states 256Mb in Woocommerce system status.

    (2) User Role Editor plugin not installed.

    (3) WordPress 4.3.1 – WooCommerce 2.4.10

    (4) No caching plugin installed, nor does my server run a caching service.

    Any more suggestions? :o/

    Plugin Author vark

    (@vark)

    Hi,
    Let’s get on skype together and sort this out. Please contact me on my support channel http://www.varktech.com/support/ .
    Best,
    Vark

    Plugin Author vark

    (@vark)

    PS,
    If this is not possible at the moment, the next option is to look for a module conflict.

    To track down a module conflict, you can:
    (1) Install and activate a maintenance mode plugin (if desired)
    (2) deactivate all plugins except Woo, my 2 plugins and maintenance mode plugin
    (3) switch to a clean default theme like 2014
    (4) test. if good, add 1 module back in. Retest.
    (5) rinse and repeat until conflict identified.

    Best,
    Vark

    Thread Starter catnip_uk

    (@catnip_uk)

    Hi,

    I tried that, mentioned it in my original message.

    Plugin Author vark

    (@vark)

    Had a chat via skype with @catnip_uk. We identified the issue as a conflict, which @catnip_uk is chasing down…

    Thread Starter catnip_uk

    (@catnip_uk)

    Hello again,

    Tried using this on the main development site and it shows the final calculation in the cart and checkout but now does not show any messages or pricing information in cart or checkout.

    Are you available to skype again?

    Thanks again

    Plugin Author vark

    (@vark)

    Yes, you can call now. As this regards the pro version (wp prefers support for pro versions not to be here), and we’ve already established communication through my support channel, please contact me there in the future…
    Best,
    Vark

Viewing 8 replies - 1 through 8 (of 8 total)

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